ANZ defends 30-year loan to scam victim aged 71

ANZ Bank has defended giving a 30-year loan to a 71-year-old scam victim in testimony to the Banking Royal Commission.

In response to Mr Robert Regan’s (Full witness statement now available at the Royal Commission website) appearance at the Royal Commission last Friday, ANZ’s representative refused to take responsibility for the impacts of ANZ’s failed assessment policies.

Banks have a legal obligation to verify a borrower’s income and expenses as part of assessing the suitability of a loan.

“It’s our view that ANZ has failed to comply with the law and failed to meet community expectations in Robert’s case,” says Gerard Brody, CEO of Consumer Action Law Centre.

“ANZ today had the opportunity to own up to its failed policies and procedures. Instead, it chose to stand by those policies and by ANZ’s responsible lending assessment for Robert. If ANZ refuses to properly verify people’s expenditure before approving loans, then ANZ will continue to breach responsible lending laws .”

We were particularly concerned by the following evidence from ANZ that:

  • the bank does not independently verify actual expenses for loan applications submitted by brokers; and
  • the bank relies on dubious estimates of an applicant’s expenses as part of its lending assessment processes.

Noting the bank’s lending assessment processes, Commissioner Hayne said there appeared to be a “very awkward trade-off” between “administrative convenience and obeying the law”.

“Robert is in danger of losing his house. Unfortunately, ANZ’s evidence at the Royal Commission today suggests that this is unlikely to be an isolated incident,” says Brody.

“ANZ has designed a system for loan approvals that risks breaching responsible lending laws in the name of efficiency. There could be hundreds, even thousands of other Australians who have been given irresponsible and unsustainable loans by ANZ because of this broken loan approval system. ANZ needs to look back on its loan book and compensate people caught up in the mess that its staff and brokers have made of people’s lives.”

Mr Regan and Consumer Action Law Centre are available for comment.


Media alert regarding Mr Regan’s testimony available here.

High Resolution photos of Mr Regan are available for publication here.

Print Friendly, PDF & Email

Skip to content