Insurance code enforceability welcomed but delays and watering down protections a concern
Consumer groups including the Financial Rights Legal Centre, Financial Counselling Australia and the Consumer Action Law Centre, have welcomed the Insurance Council’s announcement that they will inclu...
Victorian Default Offer welcomed but more ways needed to reduce high energy costs
Consumer Action Law Centre has welcomed today’s decision from the Essential Services Commission’s (ESC) on the Victorian Default Offer (VDO) for 2025-26 and has reiterated its call on the State Govern...
VIDEO: Why a social tariff in Victoria would help low-income families pay their energy bills
" We unfortunately hear of people being told by retailers that they may be disconnected...and that's really concerning for us, because no one should be threatened with the disconnection of an essentia...
Put consumers before commissions: advocates call for sales and credit reform
Fair Call Coalition: Too many Australians are being pressured into phone and internet deals that don’t meet their needs. The industry-drafted rules that are in place to protect consumers from harmful...
Cost-of-living measures in State Budget will make a positive difference
Consumer Action Law Centre CEO, Stephanie Tonkin has welcomed the cost-of-living measures announced in the Victorian State Budget saying they will make a ‘positive difference’ in the lives of many peo...
Essential Services Commission draft decision will help thousands in energy hardship
Consumer Action Law Centre strongly supports today’s draft decision from the Essential Services Commission (ESC) on stage one of its reforms to Victoria’s retail energy market, which will help the in...
‘Advance long-awaited reforms’ Consumer Action congratulates new Assistant Treasurer
Consumer Action Law Centre CEO Stephanie Tonkin has congratulated Dr Daniel Mulino on his appointment to the positions of Assistant Treasurer and Financial Services Minister in the new Albanese Govern...
When energy is unaffordable what can people do to keep this essential service?
"I speak to people who hold a lot of shame around these kind of debts... but this is an essential service, and it is important for a person's dignity... to have access to electricity, gas and water....
