REPORT: One year on and ASIC report again reveals banks shirking responsibility when customers have been scammed
A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of th...
Door-knock sales ban starting this week in Victoria will reduce harms say consumer advocates
Consumer Action Law Centre campaigned long and hard for a ban on door-to-door sales in Victoria and we are delighted that the ban for businesses that are part of the Victorian Energy Upgrades (VEU) ha...
Network Outage Review
As extreme weather events continue to increase, it is imperative that Victorians’ access to essential services is protected and prioritised by Government, regulators and industry. Consumer Action L...
AFCA scam complaints ‘off the charts’ while banks fail to reimburse customers
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2023-24 after disputes to the ombudsman service increased 9 per cent to more than 105,000 for the year. C...
The Energy Retail Code of Practice review
We welcome the opportunity to provide our submission to the Essential Services Commission’s (ESC) review of the Energy Retail Code of Practice (the Code). In this submission, where relevant, we hav...
REPORT: Money Yarns, Stronger Futures
Consumer Action Law Centre and the Victorian Aboriginal Legal Service are thrilled to be jointly publishing our new report today Money Yarns, Stronger Futures. We would like to sincerely thank all...
Money Yarns, Stronger Futures: New Report Highlights Financial Challenges for First Nations People
The Consumer Action Law Centre has today released a groundbreaking report titled Money Yarns, Stronger Futures. The report amplifies the voices of First Nations people, sharing their personal experien...
ASICs ‘Better banking’ project will help First Nations customers -Remaining banks need to do better to reduce fee-harm-
Consumer Action Law Centre congratulates the Australian Securities and Investment Commission’s (ASIC) Indigenous Outreach Program team on the success of their Better banking for Indigenous consumers...
