Consumer advocates call for improved domestic family violence protections
Telecommunications consumers experiencing domestic and family violence (DFV) must see mandatory protections through direct regulation, say consumer advocates, in the wake of an important speech by the...
ACCC scam report reveals Australians bearing the losses of a ‘scamdemic’ in a cost-of-living crisis
The huge cost of scams on Australian families in a cost-of-living crisis, is placing an unacceptable burden on a community already doing it tough. That’s the bleak reality of the figures in the Austra...
Applied Insurance Law – Climate Disasters, a free online course
All you need to know about insurance law and climate disasters: and its totally free. Consumer Action’s newest self-paced eLearning module is Applied Insurance Law – Climate Disasters. You will...
Lower Victorian Default Offer for electricity welcomed but consumers in energy hardship need much more relief
More callers in paid employment contacting the National Debt Helpline are struggling with energy debt and reporting an increase in energy retailers providing inadequate hardship assistance. That’s...
Victorian Default Offer Draft Decision 2024-25
Consumer Action welcomes the opportunity to provide our submission to the Essential Services Commission (ESC) Draft Decision of the Victorian Default Offer 2024-25. We welcome the ESC’s draft deci...
Buy now pay later exposure draft materials
Our organisations have long advocated for Buy-now-pay-later (BNPL) to be regulated as a credit product under the National Consumer Credit Protection Act 2009 (NCCPA), and so we welcome the major step...
Consultation: Designated complaints determination
With our undersigned sector colleagues, we affirm our previous support for the designated complaints function, and our previous comments about the design and structure of the legislation in our joint...
We’re Hiring! A Chief Operating Officer
Chief Operating Officer Job description The Chief Operating Officer (COO) is a key strategic role at Consumer Action Law Centre and as a member of the organisation’s executive team. The COO...
