OPINION: Banks must use their windfall profits to tackle the scam crisis
By Stephanie Tonkin, CEO, Consumer Action Law Centre The big four banks are tipped to make record profits this financial year, with some analysts suggesting they will collectively rake in more th...
ACCAN report reveals massive telco failure to provide effective hardship support for those doing it tough to stay connected
Telcos are not doing enough to provide access to adequate hardship measures for those doing it tough in what is now the worst cost-of-living crisis in a generation, says David Hofierka, Senior Policy...
Energy price hikes a further blow to families during cost-of-living crisis
Energy price hikes announced today of more than 30 per cent in the Victorian Default Offer (VDO) draft determination, are yet another blow to families during the worst cost of-living crisis in a gener...
Scams must be stopped: Westpac alerts for mis-matched payments and money transfer measures welcomed
Consumer Action CEO Stephanie Tonkin says Westpac’s announcement of a new verification system for payments and money transfer measures to new accounts are “…steps in the right direction to help stop t...
Australian Securities and Investments Commission – inquiry into investigation and enforcement conduct
Effective enforcement action is a critical task of consumer protection regulators and essential to a well-functioning consumer market. In recent years, ASIC has completed a significant amount of meani...
OPINION: Banks, get tougher on scams
An edited version of this opinion piece appeared in the Herald Sun 18 February, 2023 You’d be hard-pressed these days to find someone who hasn’t been the target of a scam. Whether it’s a fraudulent...
We’re Hiring a Senior Solicitor
Solicitor/Senior Solicitor About the role Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerabil...
Consumer Action calling on banks to block payments to scammers and reimburse victims
Australia’s banks should quickly introduce measures to stop scams, make their systems safer and reimburse victims or be made by Government to do so, says Consumer Action CEO Stephanie Tonkin. Ms Tonk...
