Consumer Action provides free legal information and referral to Victorians with fair trading or consumer finance problems by email and over the phone. We can also provide free legal advice about these issues to Victorians who earn less than $65,000 per year or face challenges because they are experiencing the circumstances set out below.
Please click on the “chat with us” box in the corner below for free legal help.
Please contact us if you have been affected by a bushfire and need assistance with a consumer law, insurance, finance or debt matter.
We can provide legal advice and assistance to people regarding matters affecting them personally (rather than their business). We will help you even if your annual income is over $65,000. We can also provide information and referrals for small businesses and primary producers who have been affected by bushfires.
Legal Advice line is closed from Tuesday 10 December 2024 to 2 January 2025.
Clients can be referred to Victoria Legal Aid and Consumer Affairs Victoria
- Victoria Legal Aid – 1300 792 387
- Victorian Civil and Administrative Tribunal (for enquiries in relation to faulty products and services) : 1300 01 8228