I’ve bought something faulty, unsafe, damaged or doesn’t match the advertising

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Key message:

  • When you buy goods or services, those goods or services must
    meet certain standards called ‘guarantees’ under the Australian Consumer
    Law.
  • Use this template letter if you purchased defective goods or services and you want a refund or replacement from the trader.
  • This fact sheet should be read in conjunction with our factsheet entitled Taking your matter to VCAT.

Information about your consumer rights can be found on the Consumer Affairs Victoria website:

 

 

Information about your consumer rights can be found on the Australian Competition and Consumer Commission website:

 

Warning: This fact sheet is for information only and
should not be relied upon as legal advice. This information applies only in Victoria, Australia and was updated on 6 June 2017.

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