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Services Australia: Centrepay Reform Discussion Paper

This submission to Services Australia is prepared by the Consumer Action Law Centre based on our casework experience. The primary issues we identify in our client files for Centrepay customers are:...

Consumer fail: New Telco Code proposal delivers little for vulnerable consumers

The Communications Alliance, the peak industry body for the Australian communications sector, has released a proposed framework and review package for the Telecommunications Consumer Protections (TCP)...

Water Customer Service Codes Review

Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (the ESC) proposed amendments to the water customer service codes. O...

A campaign-focused consumer advocacy organisation

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Services Australia: Centrepay Reform Discussion Paper

Consumer fail: New Telco Code proposal delivers little for vulnerable consumers

Water Customer Service Codes Review

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