Apr 2026
Upcoming State Election will be won on cost-of-living and fairer essential services for all says Consumer Action
A strong plan built on fairness for Victorians to weather day-to-day cost-of-living pressures will decide the upcoming Victorian State Election, says Consumer Action Law Centre CEO, Stephanie Tonkin....
Strengthening Protections for Energy Consumers in Victoria
We welcome the opportunity to provide our submission with support from Westjustice and Mob Strong Debt Help, to the Essential Services Commission (ESC) in response to their consultation on Stage 2 of...
We’re HIRING! A Digital Legal Resources Lead
Digital Legal Resources Lead Job description 2 years maximum term Full time (part time considered) $113,414.76 - $118,428.33 (depending on skills and experience), plus 14% superannua...
Rogue lender Cigno and Directors fined $7 million at Federal Court
Consumer advocates have welcomed the decision by the Federal Court to fine Cigno Australia and its director Mark Swanepoel, and BSF Solutions and its director Brenton Harrison a combined penalty of $7...
Improving life support processes: Draft determination
This is a joint submission with the Justice and Equity Centre (JEC), Combined Pensioners & Superannuants Association (CPSA), Council on the Ageing (COTA), Ethnic Communities Council NSW (ECC) and...
Independent Review of the Customer Owned Banking Association Code of Practice
This is a joint submission by CARE, CHOICE, Consumer Action Law Centre, Consumer Credit Legal Service Western Australia, Consumer Policy Research Centre, Each, Financial Counselling Australia, Financi...
Victorian Default Offer 2026-27 draft decision
The Victorian Council of Social Service (VCOSS) leads this joint submission with Consumer Action Law Centre, community services sector organisations, and energy consumer advocates who welcome the draf...
Mar 2026
Wrong direction: Australians robbed of $2.2 billion in 2025 by scam-crime
More than $10 billion has been stolen in scams from Australians since 2020 -a deeply troubling statistic as victims continue to carry 95% of the losses, and 30% or more of victims don’t report their l...
ACMA finally rejects self-regulatory telco Code, moves to direct regulation
The Fair Call Coalition has strongly welcomed the Australian Communications and Media Authority (ACMA's) decision to reject the draft Telecommunications Consumer Protections (TCP) Code. For too long,...
ACMA Compliance and Enforcement Priorities 2026–27
This submission provides Australian Communications Consumer Action Network (ACCAN) feedback to the Australian Communications and Media Authority’s (ACMA) consultation on its compliance and enforcement...
