Aug 2026
Mulino’s lead generation clampdown in financial services a ‘bold move’ to protect Aussies’ savings
Consumer Action Law Centre CEO, Stephanie Tonkin says Assistant Treasurer Daniel Mulino’s announcement today to rein in bad actors profiting off Australians’ life savings, is a bold and welcome move b...
Insurance Council of Australia application for authorisation AA1000720 – Draft determination
Financial Rights Legal Centre (Financial Rights), Consumer Action Law Centre (Consumer Action), Financial Counselling Australia (FCA) and Westjustice, welcome and support the ACCC’s proposal to not gr...
We’re HIRING! A Senior Data, Insights & Analysis Lead
Make an impact through data-driven decision-making. Consumer Action is seeking a Senior Data, Insights & Analysis Lead on a maximum-term, two-year contract to provide organisation-wide leaders...
Essential Services Commission Act Review
Consumer Action Law Centre (Consumer Action) strongly supports the continuation of the Essential Services Commission’s (ESC) role as the independent regulator for Victoria’s energy, water and transpor...
Government needs to rein in poor insurance pricing practices
Consumers expect more from their insurers when it comes to pricing explanations. The Financial Rights Legal Centre, Consumer Action Law Centre, Financial Counselling Australia and CHOICE support the A...
We’re HIRING: A Director of Legal Practice
Director of Legal Practice Lead Australia’s pre-eminent consumer law practice Drive strategic litigation that changes the marketplace Executive leadership role with national profile...
Jul 2026
Bank fees: ACCC’s low or no-fee account ruling a boost for thousands of Aussies doing it tough
Consumer advocates say the Australian Competition and Consumer Commission’s (ACCC) landmark determination requiring banks to proactively move eligible customers into low or no-fee accounts unless they...
Consumer groups put forward 10-point plan to improve general insurance claims handling
A coalition of consumer organisations have issued an ultimatum for general insurers to implement a 10-point plan to address significant flaws in its redrafted General Insurance Code of Practice. Th...
ACCC releases blistering report on harms but falls short on banning ‘unsolicited selling’
Consumer Action Law Centre CEO, Stephanie Tonkin has welcomed the Australian Competition and Consumer Commission (ACCC)’s report on its first designated complaint, that concludes changes to unsolicite...
Consultation on redrafted General Insurance Code of Practice
We are pleased to see the introduction of a number of important changes in the redrafted Code, including improved access to information, stronger cash settlement protections, automatic acceptance for...
