Mar 2025
Victorian Default Offer could do more in cost-of-living crisis and beyond
Consumer Action Law Centre has welcomed today’s draft decision from the Essential Services Commission (ESC) on the Victorian Default Offer for 2025-26 but calls on the Commission and Energy Retailers...
REPORT: Payday lenders pushing borrowers over the edge
The Australian Securities and Investment Commission (ASIC) has today released a report revealing what consumer advocates have been saying for months – predatory lenders are pushing customers in vulner...
Consumer Action: ‘Strengthened anti-scam laws will help future victims’
Assistant Treasurer, Stephen Jones has announced strengthened pathways for victims to seek compensation where wrongdoing has occurred. A Ministerial Direction announced yesterday, will empower the Aus...
Reported scams down but two-billion dollars in losses still ‘deeply concerning’
Consumer Action Law Centre says a report released today from the National Anti-Scam Centre, Targeting scams, reveals a welcome fall in the value of reported scams losses for 2024 (down by 25.9% to $2....
Victorian Energy Upgrades Strategic Review: Discussion Paper
We welcome the opportunity to provide our submission responding to the Discussion Paper released as part of the Victorian Energy Upgrades (VEU) Strategic Review. Consumer Action Law Centre (Consumer A...
Telco regulator cannot register out of touch industry code say consumer advocates
The Fair Call Coalition* of consumer advocates has written to the Australian Communications and Media Authority (ACMA) urging the Regulator to refuse to register the Telecommunications Consumer Protec...
Hard fought protections in new Banking Code better for consumers
The new Banking Code of Practice came into force on Friday the culmination of years of work to strengthen consumer protections said Stephanie Tonkin, CEO Consumer Action Law Centre. The Hayne Roy...
Feb 2025
We’re HIRING a Director Policy and Campaigns
The Director, Policy and Campaigns leads an energised and effective Policy and Campaigns team to lead change to policy, laws and industry practice across a range of consumer issues, advocating for con...
Buy Now Pay Later (BNPL) – Draft Regulations
The consumer sector has been calling for appropriate regulation of BNPL for several years and we are pleased that legislation will shortly come into force, providing some protection to customers, part...
Scams laws passing a relief, but victims to face an uphill battle for redress
Consumer advocates say the passing of the Scams Prevention Framework (SPF) fills a gaping hole in the law and in time should protect many Australians from falling victim to the scourge of scams. But t...
