Oct 2025
Fair Call Coalition: ‘Deficient’ industry code must be replaced with proper protections
The members of the Fair Call Coalition, an alliance of 23 consumer organisations, is calling on the Minister for Communications, Anika Wells, to exercise her powers and direct the Australian Communica...
Consumer Action Law Centre –Our Friends of Treaty Pledge
Our pledge We, the Consumer Action Law Centre, are proud to acknowledge the Wurundjeri people, Traditional Owners of the lands where we do our work to make a just marketplace, empower consumers and m...
Proposed billing exception approval for Greater Western Water
Consumer Action Law Centre (Consumer Action) welcomes the opportunity to provide feedback on the Essential Services Commission’s (ESC) proposed billing exception for Greater Western Water (GWW). We...
Crypto ATMS are a clear vector for scams: Ban them now says Consumer Action
Crypto ATMs are a clear vector for scam activity focusing on older victims*, charging eye-boggling fees and causing massive harms – “the Albanese Government should do the right thing and ban them now”...
Sep 2025
Energy Consumer Reforms ‘Transformational’ say Consumer Advocates
Major reforms in the consumer energy market announced today by the Essential Services Commission (ESC) will have a positive and transformational impact for thousands of Victorians say consumer advocat...
Better protections for life support customers in Victoria review
We welcome the opportunity to provide the Essential Services Commission (ESC) our submission in partnership with Westjustice. Life support customers are some of the most vulnerable people in Austra...
OPINION: The lessons of the Banking Royal Commission must not be forgotten
Published in the Herald Sun, 16 September, 2025. Opinion by Stephanie Tonkin, CEP Consumer Action Law Centre The Banking Royal Commission was a watershed moment for Australians. It shattered pub...
Response to Productivity Commission Interim Report: Creating a more dynamic and resilient economy
This is a joint submission from Consumer Action Law Centre, Financial Counselling Australia, Consumer Policy Research Centre and CHOICE. We welcome the opportunity to inform this national conversation...
The attack on Camp Sovereignty was an attack on all Victorians
Consumer Action stands in solidarity with Camp Sovereignty and Aboriginal and Torres Strait Islander communities impacted by the egregious and racist attacks on Camp Sovereignty on 31 August. Consu...
Treaty welcomed as Victoria takes huge step towards meaningful reconciliation
Consumer Action Law Centre has welcomed the tabling of the Treaty Bill in the Victorian Parliament yesterday. “Consumer Action celebrates this historic milestone with our First Nations colleagues,...
