Oct 2026
COMING SOON REPORT: The Price of Survival
Our latest report on the cost-of-living crisis The Price of Survival will be live here this Wednesday 21st October. ONLINE Briefing Wednesday 21st Oct 10-11AM. What is the price if survival in the...
Implementing carpentry registration and licensing
This is a joint submission from the Office of the Building Monitor (OBM) and Consumer Action Law Centre (CALC). Consumer protection and confidence should be a priority in considering carpentry regi...
Scam victims must be at the heart of AFCA’s dispute resolution approach to ensure the system works for consumers
Consumer advocates have broadly welcomed the Australian Financial Complaints Authority’s (AFCA) proposed rules and operational guidelines for the Scam Prevention Framework (SPF) but caution the need f...
Sep 2026
Consultation on AFCA’s proposed Rule changes for the Scams Prevention Framework
This is a joint submission prepared by the Consumer Action Law Centre (Consumer Action) and made on behalf of: • Australian Communications Consumer Action Network (ACCAN) • CHOICE • Consumer Acti...
‘Personal data sold to the highest bidder’: ASIC sues shady comparison website owned by lead generators
Consumer Action Law Centre welcomes the Australian Securities and Investment Commission’s (ASIC) decision to commence proceedings against Clark Family Pty Ltd (Clark Family) alleging it operated a lea...
Privacy Reform
Consumer Action Law Centre (Consumer Action) congratulates the Attorney General's Department on the proposed reform to modernise Australia’s legislation to be better equipped to protect, in an increas...
‘Treated like trash’: Public Self Storage Scorseby fire victims fear losing treasured possessions twice
Consumer advocates and impacted clients are calling on Public Self Storage Scoresby (PSSS), to do the right thing and bring ‘complete peace of mind’ to their hundreds of customers impacted by a devast...
Ensuring the Scam Prevention Framework works for First Nations consumers
This supplementary submission should be read alongside our main joint consumer submission on the Scams Prevention Framework (SPF), submitted on Friday 3 July 2026. This submission considers whether...
INSURANCE: Cash settlements never a risk-free option says ASIC report
Consumer advocates say a timely new report from the Australian Securities and Investment Commission (ASIC) underscores what they have long been hearing about on their frontlines; insurance cash settle...
Aug 2026
Consumer Action: Tackling 20 years of ‘dodgy,’ fighting for fairness and supporting hundreds of thousands of consumers
Consumer Action Law Centre is today celebrating an important milestone; 20 years of legal and financial counselling services and expertise used to fight for stronger consumer rights and fairness in th...