Jun 2025
OPINION: Will our ‘super complaint’ stop the scourge of door-knock selling?
First published in the Herald-Sun, 29 June 2025 By Stephanie Tonkin CEO Consumer Action Law Centre On 17 June, the nation’s economy-wide regulator, the Australian Competition and Consumer Commis...
Proposed AFCA Rules changes to expand jurisdiction over receiving banks in scams
We welcomed this year’s Federal Government announcement and Authorisation to expand AFCA’s jurisdiction to enable AFCA to consider complaints against banks for scam matters where an AFCA complainant d...
Minimum disconnection amount draft decision
In this submission, we discuss the significance of energy affordability in determining a disconnection amount, the risks with setting a threshold to disconnect a person or household from an essential...
ACCC’s decision on first super complaint ‘shows the system works’ says Consumer Action
Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and har...
Stop the harms! Regulate wage advance products now say consumer advocates
Consumer advocates from across Australia are calling on the Albanese Government to urgently regulate the proliferation of ‘wage advance’ products that are making the cost-of-living crisis worse for th...
Better Energy Customer Experiences consultation
Consumer Action Law Centre (Consumer Action) supports the prioritisation of a strong energy consumer protection framework for Australian energy customers, particularly as we transition to renewable en...
Insurers once again shown to be failing customers, not meeting expectations
Consumer groups including Financial Rights Legal Centre, Financial Counselling Australia and Consumer Action Law Centre, have backed calls from the insurance regulator the Australian Securities and In...
May 2025
Insurance code enforceability welcomed but delays and watering down protections a concern
Consumer groups including the Financial Rights Legal Centre, Financial Counselling Australia and the Consumer Action Law Centre, have welcomed the Insurance Council’s announcement that they will inclu...
Victorian Default Offer welcomed but more ways needed to reduce high energy costs
Consumer Action Law Centre has welcomed today’s decision from the Essential Services Commission’s (ESC) on the Victorian Default Offer (VDO) for 2025-26 and has reiterated its call on the State Govern...
VIDEO: Why a social tariff in Victoria would help low-income families pay their energy bills
" We unfortunately hear of people being told by retailers that they may be disconnected...and that's really concerning for us, because no one should be threatened with the disconnection of an essentia...
