Feb 2025
Scams laws passing a relief, but victims to face an uphill battle for redress
Consumer advocates say the passing of the Scams Prevention Framework (SPF) fills a gaping hole in the law and in time should protect many Australians from falling victim to the scourge of scams. But t...
The Banking Code Compliance Committee’s priorities for 2025-26
Consumer Action Law Centre strongly supports the Banking Code Compliance Committee (BCCC) examining Code compliance through Bank@Post closely. We frequently hear anecdotal issues with accessing bankin...
Consumer Energy Resources (CER) Consumer Protections Review
Consumer Action Law Centre welcomes the opportunity to provide our submission to the Department of Energy, Environment and Climate Action (DEECA) in response to the Consumer Energy Resources (CER) Con...
OPINION: In this David and multiple Goliath battle scam victims must win
A slightly edited version of this opinion piece was published by News.com 3 February, 2025 At Consumer Action, our lawyers and financial counsellors speak with scam victims almost every day. People...
Jan 2025
Straightforward compensation would put victims at the heart of the new Scams Bill
Consumer organisations fighting to ensure Australians are protected under the Scams Prevention Framework Bill will provide evidence today at a crucial Senate Economics Legislation Committee hearing....
Strong action bringing telcos to account is the way to go
Consumer Action Law Centre has warmly welcomed today’s announcement from Communications Minister Michelle Rowland further strengthening consumer protections and increasing the Australian Communication...
We’re HIRING! Projects & Policy officer (First Nations Identified)
Projects & Policy officer (First Nations Identified) About the role This a full-time 2-year fixed term role (part time considered). Salary range $89,886 - $107,087 (pro rata) plus superannu...
Dec 2024
Victorian Default Offer 2025-26 Request for comment
The cost-of-living crisis has deepened the urgency of ensuring an affordable energy price for Victorians. On Consumer Action’s frontlines, we hear from Victorians every day who are struggling to meet...
ASIC sues HSBC Bank for failure to protect customers from scams
The Australian Securities and Investment Commission (ASIC) has taken strong enforcement action, announcing today that it is suing HSBC Bank for its ‘widespread failures to act honestly, efficiently an...