Jun 2023
1st Jun 2023
We’re Hiring! A Senior Policy Officer
About the role Consumer Action is one of Australia’s leading not-for-profit consumer advocacy organisations, that makes life easier for people experiencing vulnerability and disadvantage. The Se...
May 2023
25th May 2023
More support needed for Victorian households as cost of default prices for electricity will increase by 25%
The Essential Services Commission (ESC) has listened to consumer groups’ calls for a reduction of the proposed increase to the Victorian Default Offer (VDO) for energy in Victoria. However, today's an...
15th May 2023
New Anti-Scam centre funding welcomed but will it help Bill who lost $20,000?
Consumer Action CEO Stephanie Tonkin has welcomed the extra funding announced in the Federal Budget for the Anti-Scam Centre, saying it’s a first step in the right direction, but deep concerns remain...
10th May 2023
REPORT: Telcos still not doing enough for customers
A new report from the Telecommunications Industry Ombudsman has revealed that the telco industry is still not doing enough to help people suffering from financial hardship. Consumer Action's David...
2nd May 2023
Hundreds of thousands of telco customers cut off as 2.4 million Australians struggle to pay telco bills
Telco providers are far less likely than other essential services to provide hardship assistance to Australians when they find themselves in financial crisis and here’s the proof: last year 406,428 cu...
Apr 2023
27th Apr 2023
New code will improve outcomes for Victorian consumers
Consumer Action Law Centre welcomes the announcement from Solar Victoria that all solar photo voltaic (PV) and battery retailers participating in their Solar Homes and Solar for Business programs will...
21st Apr 2023
ACMA finds Telstra wrongfully cut off 5,400 vulnerable customers, proving stronger laws are needed
“Instead of offering fair and suitable hardship arrangements to support customers struggling to pay their bills, Telstra and other telco providers continue to breach their own industry rules by cuttin...
20th Apr 2023
Australia’s banks failing customers by placing all the burden of the scams crisis on them says damning ASIC report
Australia’s four major banks are failing their customers by taking a ‘variable and…less mature’ approach to scams than expected, with ‘inconsistent and narrow approaches to determining liability’ as w...
17th Apr 2023
Only a Federal Government mandate forcing banks to reimburse customers will solve growing scams crisis says Consumer Action
Scammers are targeting Australians online with highly sophisticated scams, stealing $billions from ordinary families and businesses every year -and it’s getting worse! That’s the message from the Aust...
13th Apr 2023
Debt collection ban for social welfare recipients a step forward but ‘in-house’ approach must comply with Australian Consumer Law
Consumer Action Law Centre and Financial Counselling Australia have welcomed the Government’s announcement today banning the use of external debt collectors for social welfare recipients by Centrelink...
