May 2024
20th May 2024

Lenders’ handling of customers’ hardship inadequate, as requests for help soar

The Australian Securities and Investment Commission (ASIC) has released a new report today, that outlines findings from a review of 10 large home lenders and concludes they should be doing much more t...
14th May 2024

We’re Hiring! A Human Resources Manager

Human Resources Manager Job description The HR Manager is a key operational role at Consumer Action Law Centre working across and within all program areas to provide human resources advice a...
8th May 2024

Consumer advocates call for improved domestic family violence protections

Telecommunications consumers experiencing domestic and family violence (DFV) must see mandatory protections through direct regulation, say consumer advocates, in the wake of an important speech by the...
Apr 2024
29th Apr 2024

ACCC scam report reveals Australians bearing the losses of a ‘scamdemic’ in a cost-of-living crisis

The huge cost of scams on Australian families in a cost-of-living crisis, is placing an unacceptable burden on a community already doing it tough. That’s the bleak reality of the figures in the Austra...
24th Apr 2024

Applied Insurance Law – Climate Disasters, a free online course

All you need to know about insurance law and climate disasters: and its totally free. Consumer Action’s newest self-paced eLearning module is Applied Insurance Law – Climate Disasters. You will...
23rd Apr 2024

Lower Victorian Default Offer for electricity welcomed but consumers in energy hardship need much more relief

More callers in paid employment contacting the National Debt Helpline are struggling with energy debt and reporting an increase in energy retailers providing inadequate hardship assistance. That’s...
19th Apr 2024

Victorian Default Offer Draft Decision 2024-25 

Consumer Action welcomes the opportunity to provide our submission to the Essential Services Commission (ESC) Draft Decision of the Victorian Default Offer 2024-25.  We welcome the ESC’s draft deci...
16th Apr 2024

Buy now pay later exposure draft materials

Our organisations have long advocated for Buy-now-pay-later (BNPL) to be regulated as a credit product under the National Consumer Credit Protection Act 2009 (NCCPA), and so we welcome the major step...
11th Apr 2024

Consultation: Designated complaints determination

With our undersigned sector colleagues, we affirm our previous support for the designated complaints function, and our previous comments about the design and structure of the legislation in our joint...
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