We’re Hiring! A Human Resources Manager

Human Resources Manager

The HR Manager is a key operational role at Consumer Action Law Centre working across and within all program areas to provide human resources advice and support to staff and people-managers. The HR Manager supports the Chief Operating Officer (COO) to ensure a thriving and safe workplace for CALC staff. The HR Manager works with the COO and management to build a team culture at Consumer Action that is collaborative, respectful and promotes wellbeing, and that adapts to the changing needs of the communities we serve.

This is a permanent part-time role (full-time considered).


Together with the COO, the HR Manager delivers Human Resources Management at Consumer Action (excluding payroll management):

  • Work collaboratively with leaders across the organisation to support culture that is collaborative, respectful and promotes wellbeing, in support of Consumer Action’s vision and purpose.
  • Support and advise the COO on people management issues covering legal, compliance and employee wellbeing.
  • Together with the COO, champion diversity, inclusion, equity and belonging across Consumer Action, including through management of internal committees and events.
  • Promote attention to employee wellbeing through the provision of training, vicarious trauma debriefing, Wellbeing Framework.
  • Together with the COO, manage OHS at Consumer Action and, in collaboration with the COO and OHS team, coordinate safety compliance, including supporting staff in WFH safety and business continuity planning.
  • Oversee non-executive recruitment processes including interviewing, staff selection, induction development (including mentoring and coaching) and administration.
  • Proactively identify, develop, maintain and update policies and procedures to meet Consumer Action’s compliance obligations and to contribute to implementation of sound, lawful and innovative human resources practices.
  • Identify and keep management informed on relevant industrial and human resources legislative updates.
  • Manage the staff Development and Review program, supporting managers with implementation and maintaining training register so that Consumer Action staff can access a range of quality training to support their work towards the Centre’s vision and purpose.
  • Support the Directors with organisational development initiatives such as review of position descriptions, strengthening of leadership skills and administering the biennial Staff Engagement Survey.
  • Act as a general resource for people managers and staff regarding human resources related concerns including assistance with complaints and conflict resolution.


  • Join a highly engaged, impactful and motivated team
  • Option of compressed hours with one RDO per fortnight
  • Additional end of year leave
  • Salary packaging available
  • Superannuation paid on unpaid parental leave
  • 16 weeks parental leave, purchased leave scheme available
  • Comprehensive training and development opportunities
  • Salary range $84,000 to $102,000 depending on skills and experience, plus 13% superannuation


  • Tertiary qualifications in Human Resources, or other relevant discipline; or equivalent experience.
  • Experience as a Human Resource Manager.
  • Experience working in a Human Resources function in a mainstream organisation employing First Nations staff will be an advantage.


Consumer Action Law Centre is an award winning campaign-focused organisation with a vision for a just marketplace where people have power and business play fair. As a high impact advocacy organisation they influence change in policy, law and industry practice across a range of consumer issues. The centre’s advocacy is based upon its direct services, provided by dedicated and highly qualified teams of lawyers and financial counsellors who advise, assist and represent vulnerable and disadvantaged consumers across Victoria. The Centre is particularly focused on building a diverse and inclusive workforce that reflects the communities we serve.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line:

Human Resources Manager enquiry via EthicalJobs.

Please read the position description here for more information.

Applications close midnight 26 May, 2024



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