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• Permanent full-time position, (part-time hours will be considered). Ongoing position.
• Salary Range: $103,809.05 – $108,506.58 depending on skills and experience, plus 14% superannuation

JOB DESCRIPTION

Consumer Action Law Centre (CALC) is a not-for-profit community legal centre who provides legal advice and financial counselling services to vulnerable and disadvantaged people.

The Policy Officer supports Consumer Action’s policy and advocacy work by identifying systemic consumer issues, developing evidence‑based solutions, and communicating to influence positive change. The role works collaboratively with colleagues, including financial counsellors and lawyers, and represents Consumer Action to external stakeholders and decision makers, often in partnership with other consumer advocacy organisations.

SPECIFICALLY, THE POLICY OFFICER WILL:

• Develop informed, credible and evidence-based policy positions relating to identified Consumer Action policy priorities.
• Conduct policy research and prepare high‑quality materials including briefs, reports, and supporting documents for advocacy activities.
• Collect and interpret data to inform policy and campaign strategies and support evidence-based policy and advocacy.
• Support senior leaders (Senior Policy Officer, Director of Policy & Campaigns, CEO) in advocating to governments, regulators, businesses, and other stakeholders for policy change.
• Prepare and contribute to submissions for government and regulatory processes, ensuring Consumer Action’s expertise and policy positions are clearly communicated.
• Build and maintain relationships with key stakeholders, including consumer advocates, to strengthen collaboration and support policy objectives.
• Represent Consumer Action in relevant forums, working cooperatively with stakeholders to ensure the organisation is a credible and influential voice on issues affecting low‑income and vulnerable consumers.
• Collaborate with advocacy partners and sector organisations to strengthen collective impact and achieve positive outcomes for consumers.
• Work across the organisation, including legal practice, financial counselling, communications, and campaigns to translate casework insights into systemic advocacy and ensure coordinated public messaging.

THE SUCCESSFUL APPLICANT WILL HAVE:

• The Policy Officer requires a tertiary degree in a relevant discipline, such as law, economics or public policy, and/or equivalent demonstrated experience in a similar field, together with a commitment to advancing the public interest and social justice.

• Demonstrable high level of literacy supported by advanced word processing skills.

• Familiarity with the theory and practice of policy making and research: a practical and working knowledge of consumer policy and regulatory issues would be an advantage.

REWARDS AND BENEFITS

• Join a highly engaged, supportive and motivated team

• Additional end of year leave

• Salary packaging available

• Superannuation paid on unpaid parental leave

• 16 weeks parental leave,

• Purchased leave scheme available

• Comprehensive training and professional development opportunities

About CALC

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people’s experience of modern markets in Victoria. We work for a just marketplace, where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line:  Policy Officer, Policy & Campaigns enquiry 

Read the position description here.

Applications close: 11:59 PM AEDT, 1st Mar 2026