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Consumer Action Law Centre (CALC) is a not-for-profit community legal centre who provides legal advice and financial counselling services to vulnerable and disadvantaged people.

The Senior Project Officer plays a key role in planning, coordinating, and delivering new initiatives at Consumer Action. The role translates strategic vision and service design into clear project plans, documentation, and coordinated delivery pathways, ensuring new services progress smoothly from establishment to operational handover. Working closely with Operations Leads and teams across the organisation, the Senior Project Officer provides governance, communication, and project delivery support that enables leaders to stay focused on strategy, staff well-being, and stakeholder engagement.

SPECIFICALLY, THE SENIOR PROJECT OFFICER WILL:

• Translate service vision and strategic direction into detailed and actionable project plans, including milestones, sequencing, dependencies and timelines.
• Coordinate day‑to‑day project activities across multiple workstreams to ensure delivery is timely, organised and well‑communicated.
• Monitor project progress, manage dependencies, identify risks and blockers early, and escalate issues when required to maintain delivery momentum.
• Develop, maintain and own comprehensive project documentation, including project plans, schedules, governance artefacts, risk and issue registers, decision logs and Memorandum of understanding (MOUs).
• Support project governance structures such as steering committees and working groups, including preparing agendas, minutes, action registers and ensuring clear decision pathways.
• Coordinate project communications and prepare briefing notes, status updates and written materials to support clear communication and informed decision‑making across teams and leadership.
• Collaborate with service leads and HR to support workforce mobilisation and transition activities, including recruitment scheduling, onboarding coordination, systems readiness and transition from project to Business as usual (BAU) operations.
• Support monitoring, evaluation, quality assurance and project review activities, including facilitating retrospectives to capture learnings and drive continuous improvement.

THE SUCCESSFUL APPLICANT WILL HAVE:

• Tertiary qualification in Project Management, community development (or similar) and or equivalent experience plus specialist training in project management (mandatory).
• Significant sector experience in social/community services or program-based work (mandatory)
• Specialist project management certification in either PRINCE 2 or Agile methodology (highly desired).

REWARDS AND BENEFITS

• Join a highly engaged, supportive and motivated team
• Additional end of year leave
• Salary packaging available
• Superannuation paid on unpaid parental leave
• 16 weeks parental leave,
• Purchased leave scheme available
• Comprehensive training and professional development opportunities

About CALC

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people’s experience of modern markets in Victoria. We work for a just marketplace, where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people. If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line: Senior Project Officer 

Click here for the position description.

ENDS