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• Permanent full-time position, (part-time considered). Ongoing position.
• Salary Range :$122,622.36 to $127,781.19 depending on skills and experience (pro rata for part time), plus 14% superannuation.

JOB DESCRIPTION

Consumer Action Law Centre (CALC) is a not-for-profit community legal centre who provides legal advice and financial counselling services to vulnerable and disadvantaged people.

The Assistant Director Policy & Campaigns will be responsible for development and advocacy for key Consumer Action policy priorities, involving identifying systemic issues, developing evidence-based solutions and communicating effectively to drive positive change.

This role will have a particular focus on consumer law issues and essential services (e.g. energy policy) but will also lead advocacy for other identified priorities.  

This role will also manage the wellbeing, performance and development of staff and support the Director to maintain a collaborative and effective team.

SPECIFICALLY, THE assistant DIRECTOR, POLICY & CAMPAIGNS WILL:

Strategic policy development

• Lead the development of informed, credible and evidence-based policy positions relating to identified Consumer Action policy priorities.
• Design and deliver advocacy campaigns, under leadership of Director and in collaboration with Policy and Campaigns team, to achieve positive impact in line with Consumer Action’s Strategic Plan, Policy and Campaigns priorities and Impact Framework.
• Act as key source of Consumer Action’s expertise in essential services and consumer law issues and relevant legislative and policy frameworks. Additionally, undertake research and analysis to further develop and increase that expertise.
• Work with staff across the organisation and sector to identify systemic issues and campaign opportunities arising from outreach, casework and advice services.

Communication and stakeholder engagement

• Clearly, strategically and effectively communicate Consumer Action’s policy positions and expertise to internal and external stakeholders, including through informal engagement, formal meetings and forums, and written materials such as submissions, briefs, reports and media material.
• Effectively and accurately represent Consumer Action in engagement with the media.
• Establish and maintain positive and productive relationships with key stakeholders relevant to the position’s policy areas and work co-operatively to achieve good outcomes for consumers and deliver Consumer Action’s strategic aims.
• Represent Consumer Action at key stakeholder forums.

Leadership and staff development

• Manage performance and professional development of staff who report directly to the position, including: providing strategic direction and support; identifying and facilitating development opportunities; providing timely, meaningful and actionable feedback; and supporting staff to manage their workload and wellbeing.
• Contribute to developing team and organisational goals and support Director to implement organisational systems to achieve results.
• Work with the Director of Policy and Campaigns to maintain a positive, collaborative, respectful and reflective team culture.
• Support Director in ongoing organisational leadership of the team, for example, coordinating and chairing regular internal meetings.
• As required, effectively manage funded projects, including ensuring delivery of results in line with specific funding agreements.

THE SUCCESSFUL APPLICANT WILL HAVE:

• This position requires a tertiary degree in a relevant discipline, such as law, economics or public policy, and/or equivalent demonstrated experience in a similar field, together with a demonstrated commitment to social justice and fairness.
• Strong understanding of how to integrate advice and casework into policy/advocacy work of the team.
• Familiarity with the theory and practice of policy making and research. An advantage would be experience in consumer policy and regulatory issues and/or the energy or telecommunications sectors.
• Demonstrated experience in staff supervision and management.

REWARDS AND BENEFITS

• Join a highly engaged, supportive and motivated team
• Additional end of year leave
• Salary packaging available
• Superannuation paid on parental leave
• 16 weeks parental leave
• Purchased leave scheme available
• Comprehensive training and professional development opportunities

About CALC

Consumer Action is an independent, not-for-profit consumer organisation with deep expertise in consumer and consumer credit laws, policy and direct knowledge of people’s experience of modern markets in Victoria. We work for a just marketplace, where people have power and business plays fair. We make life easier for people experiencing vulnerability and disadvantage in Victoria, through financial counselling, legal advice, legal representation, policy work and campaigns.

Consumer Action Law Centre is committed to building a diverse workforce. We strongly encourage applications from First Nations people, people with disability, people from diverse cultural and linguistic backgrounds, people of all ages, and LGBTIQA+ people.

If we can make any adjustments or modifications to standard recruitment processes that will support and enable your application, please contact us at recruitment@consumeraction.org.au using the subject line: Assistant Director Policy & Campaigns.

next steps

Read the position description.

Applications close: 11:59 PM AEDT, 1st Mar 2026