I need help

Consumer Action Law Centre

  • [vc_btn title="FREE DEBT ADVICE" style="custom" custom_background="#ff8900" custom_text="#ffffff" link="url:http%3A%2F%2Fwww.ndh.org.au%2F||target:%20_blank|" css=".btn-orange .vc_custom_1542525973637{padding-right: 40px !important;padding-left: 40px !important;}"]
  • [vc_btn title="FREE LEGAL HELP" style="custom" custom_background="#315e31" custom_text="#ffffff" link="url:https%3A%2F%2Fconsumeraction.org.au%2Flegal-help%2F|title:Legal%20Help|target:%20_blank|" css=".btn-green .vc_custom_1542526215821{margin-right: 20px !important;margin-left: 20px !important;}"]
  • [vc_btn title="KOORI HELP" style="custom" custom_background="#008eb4" custom_text="#ffffff" link="url:https%3A%2F%2Fkoorihelp.consumeraction.org.au%2F||target:%20_blank|" css=".btn-blue .vc_custom_1542526215821{margin-right: 20px !important;margin-left: 20px !important;}"]

Toggle menu

Skip to content
  • Home
  • I Need Help
        • SERVICES

        • Our Services
        • Legal Help
        • Koori Help
        • National Debt Helpline
        • ASSISTANCE FROM US

        • Resources and Toolkits
        • Common Issues
  • My client needs help
        • COURSES

        • Course collection
        • RESOURCES

        • Resources and Toolkits
        • Common Issues
        • Supporting Communities
        • ENGAGE WITH US

        • Demand a Refund
        • Do not knock
        • A blueprint for fair
        • SUPPORT IS HERE:

          We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

  • Policy & Campaigns
        • POLICY

        • Reports
        • Submissions
        • CAMPAIGNS

        • Campaigns Priorities 2022-23
        • Campaigns Priorities 2019-21
        • Demand a Refund
        • Fair Insurance
        • CHANGE IS HERE:

          Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
  • About
        • ABOUT US

        • About
        • Media
        • Impact Framework
        • Our Board
        • Our Management
        • WORK WITH US

        • Jobs
        • Volunteer with us
        • WHO WE HELP

        • Eligibility for Assistance
        • Accessibility
        • Advice Disclaimer
        • WE ARE HERE:

          Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

  • News
  • Podcast
  • Contact

ombudsman for lemon cars we need an Gerard and Steph “The best job I will ever have
in my career,”
Gerard Brody PODCAST:
campaign priorities our 2022-23 bushfire & climate bushfires 2019-20:
click here for a list of resources available
our vision:
a just marketplace,
where people have power
and business plays fair
our vision:
a just marketplace, where people have power and business plays fair
our purpose:
to make life easier for people experiencing vulnerability and disadvantage in Australia
our purpose:
to make life easier for people experiencing vulnerability and disadvantage in Australia
Registration has been disabled.
[vc_cta h2="KOORI HELP" use_custom_fonts_h2="true" h2_link="url:https%3A%2F%2Fkoorihelp.consumeraction.org.au%2F||target:%20_blank|" h2_font_container="font_size:21px|color:%23ffffff|line_height:23px" h2_google_fonts="font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal" h4="Click here" use_custom_fonts_h4="true" h4_link="url:https%3A%2F%2Fkoorihelp.consumeraction.org.au%2F||target:%20_blank|" h4_font_container="font_size:14px|color:%23adadad|line_height:16px" h4_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20italic%3A400%3Aitalic" txt_align="left" heading_sep="no" shape="none" style="transparent" color="grey" btn_title="Read More" btn_style="text" btn_gradient_color_1="turquoise" btn_gradient_color_2="blue" btn_custom_background="#ededed" btn_custom_text="#666" btn_outline_custom_color="#666" btn_outline_custom_hover_background="#666" btn_outline_custom_hover_text="#fff" btn_color="skincolor" btn_size="md" add_icon="left" hover="none" main_icon_type="icon" i_type="fontawesome" i_icon_fontawesome="fa fa-pencil-square-o" i_icon_openiconic="vc-oi vc-oi-dial" i_icon_typicons="typcn typcn-adjust-brightness" i_icon_entypo="entypo-icon entypo-icon-note" i_icon_linecons="vc_li vc_li-heart" i_color="skincolor" i_background_style="none" i_background_color="grey" i_size="lg" icon_type="icon" btn_align="left" i_css_animation="" css_animation=""][/vc_cta]
[vc_cta h2="FREE DEBT ADVICE" use_custom_fonts_h2="true" h2_link="url:http%3A%2F%2Fwww.ndh.org.au%2F||target:%20_blank|" h2_font_container="font_size:21px|color:%23ffffff|line_height:23px" h2_google_fonts="font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal" h4="Click here" use_custom_fonts_h4="true" h4_link="url:http%3A%2F%2Fwww.ndh.org.au%2F||target:%20_blank|" h4_font_container="font_size:14px|color:%23adadad|line_height:16px" h4_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20italic%3A400%3Aitalic" txt_align="left" heading_sep="no" shape="none" style="transparent" color="grey" btn_title="Read More" btn_style="text" btn_gradient_color_1="turquoise" btn_gradient_color_2="blue" btn_custom_background="#ededed" btn_custom_text="#666" btn_outline_custom_color="#666" btn_outline_custom_hover_background="#666" btn_outline_custom_hover_text="#fff" btn_color="skincolor" btn_size="md" add_icon="left" hover="none" main_icon_type="icon" i_type="fontawesome" i_icon_fontawesome="fa fa-pencil-square-o" i_icon_openiconic="vc-oi vc-oi-dial" i_icon_typicons="typcn typcn-adjust-brightness" i_icon_entypo="entypo-icon entypo-icon-note" i_icon_linecons="vc_li vc_li-heart" i_color="skincolor" i_background_style="none" i_background_color="grey" i_size="lg" icon_type="icon" btn_align="left" i_css_animation="" css_animation=""][/vc_cta]
[vc_cta h2="FREE LEGAL ADVICE" use_custom_fonts_h2="true" h2_link="url:%23||" h2_font_container="font_size:21px|color:%23ffffff|line_height:23px" h2_google_fonts="font_family:Roboto%20Condensed%3A300%2C300italic%2Cregular%2Citalic%2C700%2C700italic|font_style:700%20bold%20regular%3A700%3Anormal" h4="Ph: 1800 466 477" use_custom_fonts_h4="true" h4_font_container="font_size:14px|color:%23adadad|line_height:16px" h4_google_fonts="font_family:Lora%3Aregular%2Citalic%2C700%2C700italic|font_style:400%20italic%3A400%3Aitalic" txt_align="left" heading_sep="no" shape="none" style="transparent" color="grey" btn_title="Read More" btn_style="text" btn_gradient_color_1="turquoise" btn_gradient_color_2="blue" btn_custom_background="#ededed" btn_custom_text="#666" btn_outline_custom_color="#666" btn_outline_custom_hover_background="#666" btn_outline_custom_hover_text="#fff" btn_color="skincolor" btn_size="md" add_icon="left" hover="none" main_icon_type="icon" i_type="fontawesome" i_icon_fontawesome="fa fa-gavel" i_icon_openiconic="vc-oi vc-oi-dial" i_icon_typicons="typcn typcn-adjust-brightness" i_icon_entypo="entypo-icon entypo-icon-note" i_icon_linecons="vc_li vc_li-heart" i_color="skincolor" i_background_style="none" i_background_color="grey" i_size="lg" icon_type="icon" btn_align="left" i_css_animation="" css_animation=""][/vc_cta]

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.
consumer action law centre

Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria

Language & Accessibility

  • Accessibility
  • عربى
  • Cantonese
  • Ελληνικά
  • Hindi
  • Italiano
  • Македонски
  • Türk
  • Việt

About Us

  • About
  • Jobs
  • Accessibility
  • Volunteer With Us
  • CFA Standards Project
  • Advice Disclaimer
  • Eligibility for Assistance
  • Complaints & Feedback
  • External whistleblowers
  • Privacy Statement
  • Contact Us
Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2023 Consumer Action Law Centre. All rights reserved.

Chat with us

Skip to content
Open toolbar Accessibility Tools

Accessibility Tools

  • Increase TextIncrease Text
  • Decrease TextDecrease Text
  • GrayscaleGrayscale
  • High ContrastHigh Contrast
  • Negative ContrastNegative Contrast
  • Light BackgroundLight Background
  • Links UnderlineLinks Underline
  • Readable FontReadable Font
  • Reset Reset
  • HelpHelp