Information about your rights is available here on our website.
You may be able to get the help you need by contacting:
- Victoria Legal Aid – 1300 792 387
- Victorian Civil and Administrative Tribunal (for enquiries in relation to faulty products and services) : 1300 01 8228
- National Debt Helpline on 1800 007 007
Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues. View our operating hours
SPEAK TO A LAWYER:
Tuesday, Wednesday and Thursday 10 am – 1 pm
ph: 1800 466 477
NATIONAL DEBT HELPLINE:
Monday – Friday: 9:30am-4:30pm
ph: 1800 007 007
ndh.org.au
KOORI HELP:
Mon – Fri: 10am-1pm and 2-5pm
ph: 1800 574 457
If you live outside of Victoria, you can find help via one of the following consumer advocates:
We welcome feedback and will handle complaints in a fair and open way. Every reasonable effort will be made by Consumer Action (including its National Debt Helpline service) to resolve the complaints it receives to the satisfaction of everyone involved.
Legal Advice line is closed from Tuesday 10 December 2024 to 2 January 2025.
Clients can be referred to Victoria Legal Aid and Consumer Affairs Victoria
- Victoria Legal Aid – 1300 792 387
- Victorian Civil and Administrative Tribunal (for enquiries in relation to faulty products and services) : 1300 01 8228
Legal Advice Line
Call: 1800 466 477
| Monday | Closed |
| Tuesday | 10am – 1pm |
| Wednesday | 10am – 1pm |
| Thursday | 10am – 1pm |
| Friday | Closed |
Workers Legal Advice Line
Call: (03) 9602 3326 (Victoria only)
| Monday | 10am – 1pm & | 2pm – 5pm |
| Tuesday | 10am – 1pm | |
| Wednesday | 10am – 1pm & | 3pm – 5pm |
| Thursday | 10am – 1pm & | 2pm – 5pm |
| Friday | 10am – 1pm & | 2pm – 5pm |
