Today marks the beginning of the revised Banking Code of Practice. The Code specifies how banks should treat their customers and represents a contract between the two parties, giving banking customers...
Consumer Action and the Consumer Utility Advocacy Centre Ltd have made a joint submission to the Metropolitan and Regional Businesses Water Plans for 2013-2018. Our comments in this submission apply...
Consumer Action has made a submission on the Taxi Industry Inquiry’s Final Report, Customers First—Service, Safety, Choice. This report is an important one. The taxi industry is one where consumers...
Victoria’s specialist independent consumer law and advocacy centre believes the recommendations of Professor Allan Fels' Taxi Industry Inquiry will significantly improve the industry if implemented co...
The first edition of Consumer InterAction for 2013 is now online. This edition features articles on: Proposed VCAT fees increases; Unfair contract terms extended to insurance industry; R...
The Consumer Action Law Centre is urging consumers who took out loans with the National Australia Bank to pay for course fees with the College of Creative Arts and Technology, and who did not get to...
Internship company Borch Leeman has agreed to pay $2,500 to a disgruntled customer who claimed it had, amongst other things, imposed unfair contract terms and breached consumer guarantees in contraven...
Consumer Action welcomes the opportunity to comment on the proposed amendments to the Australian Consumer Law in Schedule 2 of the Competition and Consumer Act 2012 (Cth). Precedent of exemptions wit...
Amendments to privacy legislation regulating credit reporting passed Federal Parliament late last year. While the reforms won't come into effect until March 2014, lenders can already begin collecting...
Consumer Action has received funding from the Legal Service Board to provide training and support to Victorian Community Legal Centres. The project aims to build the capacity of the Community Legal C...
Water price rises may slow as report urges desal payback delay Herald Sun, 31 January 2013, Karen Collier How to cure Christmas credit hangover Herald Sun, 13 January 2013, Karina Barrymore Victoria...