Masa Tawalbeh: Law student and intern at Consumer Action
"Every time I work with someone at CALC, I truly get the sense that they care about my progress..."...
Joint Consumer Submission to Regional Banking Taskforce
Banking is an essential service that is critical to the wellbeing of consumers, small businesses and community organisations in regional Australia. However, accelerating branch closures are creating v...
Submission: Compensation Scheme of Last Resort and Financial Accountability Regime
Uncompensated losses arising from financial misconduct can cause a range of lasting impacts on people, including the loss of a family home, bankruptcy, the collapse of the family business, mental and...
Our submission to New Zealand Government inquiry into buy-now pay-later
Our submission is supported by Financial Counselling Australia, the peak body for financial counsellors (commonly known as financial mentors in New Zealand), who work with not-for-profit community org...
Central and Gippsland Region Sustainable Water Strategy: Our submission
Access to water is an indispensable human right. All Victorians have the right to enjoy access to safe, reliable water supplies, so that they are able live healthy and dignified lives. Fundamental...
Tougher consumer protections at core of payments reform welcomed
Treasurer Josh Frydenberg’s announcement today that the Government intends to reform Australia’s payment systems is a real opportunity to improve consumer protection, according to Consumer Action Law...
Evaluation of Consumer Action’s Worker Advice Service
The Worker Advice Service plays a central role in Consumer Action’s theory of change. The service aims to provide practical legal advice to Victorian community workers so that they in turn can provide...
“The time is now”: Consumer groups urge banks to implement key code review recommendations
The final report of the triennial independent review of the Australian Banking Association’s (ABA) Banking Code of Practice released today makes over 100 recommendations aimed at improving people’s ex...
Our comments on the Telecommunications Reform Bill
Telecommunications services are essential services – but are not regulated as such despite their critical role across the country. We appreciate the opportunity to comment on this plan to reform an in...