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Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Electricity network transformation roadmap: key concepts report. We support the focus of the roadmap of incentivising and enabling customer choice and control in the developing energy market while providing appropriate customer protections and avoiding unfair impacts on vulnerable customers.

While we support the specific recommendations in Part 4: customer safety net of the report, we consider that the current milestones do not provide sufficient protections for the most vulnerable. More must be done to improve outcomes for those engaged in the market and to assist vulnerable consumers to access to new products and services.

Read the full submission here [PDF].