A complex market needs simple dispute resolution – On The Wire

In this month’s On The Wire we’re calling for simple dispute resolution in the energy market…

Dispute resolution must be consistent, regardless of where a consumer’s energy supply comes from, who it is managed by and whether or not they are licensed or exempt. Ensuring that all suppliers, sellers and distributors of electricity are members of an Ombudsman scheme is a simple and smart step to fostering good outcomes for consumers in a complex market.

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