Consumer Action Law Centre (Consumer Action) welcomes the opportunity to make a supplementary submission to the Australian Competition and Consumer Commission (ACCC) New Car Retailing Inquiry. Our supplementary submission provides additional information about the volume and proportion of complaints our legal advice service receives about motor vehicles.
In the 2016-17 financial year, our Legal Practice received 1098 calls about car problems from consumers and community workers in Victoria. This amounts to 20.7% of the total calls received by our Legal Practice. Our Legal Practice received more calls about motor vehicles than any other consumer product category.171020 CALC supplementary submission - car complaints