Driving change—effective motor vehicle dispute resolution

Many of the cases we are asked for advice on relate to second hand cars, the traders who sell or lease them, and the credit agencies who provide loans or leases. Going to court is intimidating for most consumers, and almost always too expensive. That’s why we need a fit for purpose motor vehicle dispute resolution forum that is effective, efficient, accessible and affordable, and enables consumers to overcome the evidence barriers that currently exist in the Australian Consumer Law consumer guarantee provisions.

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