The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on the Essential Service Commission’s (ESC) early draft decisions in the 2018 Water Price Review for East Gippsland Water, South East Water, Westernport Water and Yarra Valley Water.
Access to water is a basic human right, and the ESC must ensure that water remains affordable, especially for low income and vulnerable consumers. Pricing reviews are not just technical or economic processes but have real-life impacts for millions of Victorians. We are encouraged that the ESC has shifted its focus substantially in this pricing period with increased emphasis on customer outcomes, the prices consumers will pay and things they value most. We are broadly supportive of the PREMO framework and are pleased to see many positive signs that the framework is working to deliver outcomes that align with what customers want and expect from their water company.
180313 ESC Early draft decisions final