Submission: Changes to Credit Ombudsman Scheme Rules

Consumer Action had provided comment on the Credit Ombudsman Service’s proposes changes to COSL Rules: 9th Edition.

We commend the Credit Ombudsman Service on its drafting of the proposed changes, most of which we endorse as providing sensible powers and rules for Credit Ombudsman Service in determining disputes before it. Our submission addresses eight of the rule changes.

A PDF of our submission is available by clicking: Changes to Credit Ombudsman Scheme Rules.

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