Consumer Action has provided input to the Review of the Energy Saver Incentive (ESI) Scheme. In short, our submission says:
- the promotion of energy efficiency products and services through door-to-door distribution results in complaints, and risks consumer confidence in energy efficiency and ESI scheme;
- compliance with the Australian Consumer Law by businesses involved in the ESI scheme appears patchy, and regulators do not appear to view such compliance as a high priority;
- inclusion of products and services in the ESI scheme that rely on ongoing consumer behaviour should be reviewed; and
- the ESI scheme should be re-directed towards low-income and disadvantaged households.
To read our full submission click: Review of the Energy Saver Incentive Scheme.