The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to comment on Sharing the future: Getting the policy right in the Age of the App.
We are generally supportive of new business models that are pro-competitive and deliver good outcomes for consumers. This is tempered by the need for appropriate regulation for these business models that adequately protect consumers. The challenge is to maximise the benefits for consumers by fostering innovation, while ensuring consumer welfare is not diminished in the innovation race. This will require businesses and policy makers to look beyond the “red tape” rhetoric and provide the necessary consumer protections from the outset.