Australian Consumer Law Review: Interim Report
The Consumer Action Law Centre (Consumer Action) welcomes the opportunity to respond to the Australian Consumer Law Review—Interim Report (Interim Report). While we are engaged with the process, we...
Supplementary Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors
We refer to our original submission on the application by insurers for Australian Competition and Consumer Authority (ACCC) authorisation to cap commissions on add-on insurance sold through motor vehi...
Submission: Life insurance industry inquiry
This submission will focus on issues seen in Consumer Action’s casework and policy work, including life insurance contract terms which could be ‘unfair’, an assessment industry self regulation and p...
Transition to Metering Competition in Victoria
The Alternative Technology Association (ATA), Consumer Action Law Centre (Consumer Action), and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Energy Policy and Pr...
Submission on the proposed safety net for energy consumers facing payment difficulty
The Consumer Action Law Centre (Consumer Action) and Financial and Consumer Rights Council (FCRC) welcome the opportunity to comment on the Commission’s proposed safety net for energy consumers facing...
Financial Services Council – Draft Minimum Standard Medical Definitions
Thank you for the opportunity for the Financial Rights Legal Centre and the Consumer Action Law Centre to comment on the Financial Services Council’s Draft Minimum Standard Medical Definitions. Rea...
Codes of Conduct for Registered Building Practitioners
Consumer Action welcomes the opportunity to comment on the Victorian Building Authority’s (VBA) Draft Codes of Conduct Protocol (the Draft Protocol). The Draft Protocol has been designed to assist bui...
Parliamentary Inquiry into the Retirement Housing Sector
The Consumer Action Law Centre (Consumer Action) is pleased to contribute to the Parliamentary Inquiry into Retirement Housing, which we believes speaks to a real and urgent need for more effective re...
New car retailing industry market study: Response to Issues Paper
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC’s) review of the new car retail market. Read the full sub...
Submission: Applications for authorisation—A191556-A91557 Aioi Nissay Dowa Insurance Company Australia Pty Ltd & Ors
This submission focuses on the public benefit and detriment of the proposal for consumers. Any benefits to motor vehicle dealerships or insurers are private and not public in nature, and we do not b...
Inquiry into the VET Student Loans Bill 2016, the VET Student Loans (Consequential Amendments and Transitional Provisions) Bill 2016 and the VET Student Loans (Charges) Bill 2016
Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Senate Standing Committee on Education and Employment in relation to the Inquiry into the VET Student Loans Bill...
Dispute resolution and complaint handling in the financial services sector – Letter to the Hon. Malcolm Turnbull MP
Consumer advocates have written to the Prime Minister about access to justice in the finance and banking sector. "Our organisations have supported and represented thousands of consumers in disputes w...
EDR Review: Joint Consumer Submission
The following consumer advocacy organisations have made a joint submission to the Ramsay EDR Review: Care Inc Financial Counselling Service and the Consumer Law Centre of the ACT Caxton Legal...
Consumer Protections for Behind the Meter electricity supply
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) c...
Review of the Limited Merits Review Regime
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments Energy Council (Energy Council) r...
Stand-alone energy systems in the Electricity Market
Consumer Action Law Centre (Consumer Action) and Consumer Utilities Advocacy Centre (CUAC) welcome the opportunity to respond to the Council of Australian Governments’ Energy Council (Energy Council)...
Expansion of the Financial Ombudsman Service’s (FOS) Small Business Jurisdiction
Financial Counselling Australia, Consumer Action Law Centre and Financial Rights Legal Centre welcome the opportunity to respond to the Expansion of FOS’s Small Business Jurisdiction – Consultation Pa...
Draft Life Insurance Code of Practice – Second Public Consultation
Thank you for the opportunity for Consumer Action Legal Centre (Consumer Action) and the Financial Rights Legal Centre (Financial Rights) to comment on the Financial Services Council’s (FSC’s) Draft L...
Independent review of product sales commissions and product based payments
The Consumer Action Law Centre (Consumer Action), Financial Rights Legal Centre (Financial Rights) and Good Shepherd Microfinance (GSM) are pleased to provide a joint submission in response to the Aus...
Productivity Commission Issues Paper – Consumer Law Enforcement and Administration
The Consumer Action Law Centre (Consumer Action) is pleased to provide comment in response to the Productivity Commission Issues Paper – Consumer Law Enforcement and Administration (Issues Paper)....
General Exemption Order Review
Consumer Action has joined with Consumer Utilities Advocacy Centre to make a submission to the Department of Land, Water and Planning Position Paper on the General Exemptions Order. The Paper proposes...
Emergency Service Levy Monitor – price exploitation and false conduct draft guidelines
Consumer Action Law Centre (Consumer Action) is pleased to comment on the Emergency Services Levy Insurance Monitor Act 2016 Draft Guidelines on the prohibition against price exploitation and Draft Gu...
Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper).
Consumer Action Law Centre is pleased to provide this submission to the Productivity Commission’s Issues Paper Human Services – Identifying sectors for reform (Issues Paper). This submission provides...
Public Inquiry: Data Availability and Use
Consumer Action has provided a submission in response to the Productivity Commission's Issues Paper for its inquiry on Data Availability and Use. The submission primarily focuses on the need to mai...
