I need help
Consumer Action Law Centre

  • FREE DEBT ADVICE
  • FREE LEGAL HELP
  • KOORI HELP

Toggle menu

Skip to content
  • Home
  • I Need Help
        • SERVICES

        • Our Services
        • Legal Help
        • Koori Help
        • National Debt Helpline
        • ASSISTANCE FROM US

        • Debt Letter Templates
        • Resources and Toolkits
        • Common Issues
        • HELP IS HERE:

          Our qualified legal staff and financial counsellors are on hand to provide free, independent and confidential advice to people struggling with a range of consumer and financial issues.

  • My client needs help
        • COURSES

        • Bankruptcy Law FCPD
        • Insurance Law FCPD
        • Consumer Law Foundations
        • RESOURCES

        • Resources and Toolkits
        • Common Issues
        • Supporting Communities
        • ENGAGE WITH US

        • Energy Retailer Misconduct
        • Demand a Refund
        • Do not knock
        • A blueprint for fair
        • Small Loans. Big Problems
        • SUPPORT IS HERE:

          We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

  • Policy & Campaigns
        • POLICY

        • Reports
        • Submissions
        • CAMPAIGNS

        • Campaigns
        • Frydenberg's Financial Crisis Bill
        • Demand a Refund
        • Fair Insurance
        • Stop the Debt Trap
        • CHANGE IS HERE:

          Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
  • About
        • ABOUT US

        • About
        • Media
        • Impact Framework
        • Our Board
        • Our Management
        • WORK WITH US

        • Jobs
        • Volunteer with us
        • WHO WE HELP

        • Eligibility for Assistance
        • Accessibility
        • Advice Disclaimer
        • WE ARE HERE:

          Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

  • News
  • Contact

Tag: Default Offer

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  Default Offer

Lower bills a welcome relief for people on the Victorian Default Offer but room for further reductions

The Essential Services Commission’s (ESC) announcement today that electricity bills will decrease for households on the Victorian Default Offer (VDO) is good news, but it is disappointing that the cos...
November 27, 2020

Households in embedded networks need fair electricity prices
Maximum prices for embedded networks and other exempt sellers Consultation Paper

Households in embedded networks are often in effective monopoly situations with little regulatory oversight. For this reason, they need the same or better protections than their peers with conventiona...
March 6, 2020

Energy contracts can only be fair if all Victorian energy users have the same protections
Essential Services Commission – ‘Ensuring energy contracts are clear and fair’ draft decision

Despite the introduction of the Victorian Default Offer for electricity, the state’s most vulnerable energy consumers still face challenges in the market. Energy prices changing unexpectedly, excessiv...
January 21, 2020

Victorian Default Offer price determination protects everyone’s right to a fair price for electricity in 2020

Consumer Action Law Centre (Consumer Action) welcomes the Essential Services Commission’s (ESC) announcement of ongoing price protection for household electricity supply in Victoria. The Victorian...
November 25, 2019

All Victorians deserve access to fair energy pricing
Essential Service Commission – Victorian Default Offer to apply from 1 January 2020 Draft Decision

Since its implementation on 1 July 2019, the Victorian Default Offer (VDO) has given more Victorian energy users access to fairer pricing for their essential electricity services. In our comment to...
October 17, 2019

Victorian Default Offer to apply from 1 January 2020 Issues Paper
Essential Service Commission - Victorian Default Offer to apply from 1 January 2020 Issues Paper

The Victorian Default Offer (VDO) was designed to re-regulate electricity pricing to ensure that more Victorian households receive a fair price on their electricity service. Since the VDO’s establishm...
August 12, 2019

Ensuring energy contracts are clear and fair, ESC Issues Paper
Essential Services Commission - Ensuring Energy Contracts are Clear and Fair Issues Paper

Deregulation in Victoria’s energy retail market has not delivered fair outcomes for all households accessing their essential energy services. The State Government has taken a number of steps to hel...
July 1, 2019

Helping customers engage confidently in the retail energy market draft decision
Essential Services Commission - Helping customers engage confidently in the retail energy market draft decision

We support changes to regulation that will facilitate simple ways of resolving issues with estimated billing. While we support making consistent factsheets for energy offers that are easier to compreh...
February 4, 2019

Victorian households must have protected and simple access to a fair price for energy
Essential Services Commission – Victorian Default Offer for domestic and small business electricity customers staff working paper

We strongly support the ESC’s work to implement the VDO as a priority. Victorian households must have protected and simple access to a fair price for an essential service. In the period without price...
January 30, 2019

KOORI HELP

Click here

FREE DEBT ADVICE

Click here

FREE LEGAL ADVICE

Ph: 1800 466 477

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.
consumer action law centre

Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria

Visit Us On TwitterVisit Us On FacebookVisit Us On YoutubeVisit Us On Linkedin

Language & Accessibility

  • Accessibility
  • عربى
  • Cantonese
  • Ελληνικά
  • Hindi
  • Italiano
  • Македонски
  • Türk
  • Việt

About Us

  • About
  • Jobs
  • Accessibility
  • Volunteer With Us
  • CFA Standards Project
  • Advice Disclaimer
  • Eligibility for Assistance
  • Complaints & Feedback
  • Privacy Statement
  • Contact Us
Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2021 Consumer Action Law Centre. All rights reserved. Website designed by Website Projects.

Skip to content
Open toolbar

Accessibility Tools

  • Increase Text
  • Decrease Text
  • Grayscale
  • High Contrast
  • Negative Contrast
  • Light Background
  • Links Underline
  • Readable Font
  • Reset
  • Help