Used car warranties: Christian’s story
Christian (name changed) bought a second hand car in late 2014. He had had gearbox trouble with a previous car which cost him a lot of money, so when he noticed advertising for National Warranty Compa...
“Almost completely worthless” – used car warranties catching out countless Australians
Bought a second hand car? There’s a good chance you’ve been offered an extended warranty. A Consumer Action investigation has found that warranty providers can avoid paying many if not most claims pur...
Junk Insurance and Rubbish Warranties
You might have bought something useless and don’t even know it. If you’ve purchased a used car or taken out a credit card or loan, you may have paid for some junk insurance or a rubbish warranty that...
Media release: Dozo car sales ordered to pay $2,150 after breaching consumer guarantees
Dozo Car Sales has been ordered to pay $2,150 to a vulnerable consumer after it refused, within a reasonable time, to provide a refund on a defective car and, instead, bought it back at a reduced pric...
Consumer Affairs asked to investigate National Warranty Company
The National Warranty Company (NWC) sells warranty products to people buying new and used motor vehicles. But Consumer Action recently had concerns about a NWC 'Grand Warranty Plan' provided in 2012 a...
Consumer Guarantees: Defective goods and services
Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...
Media release: New case to highlight consumer protections in second hand car market
A new case lodged with the Victorian Civil and Administrative Tribunal (VCAT) highlights the Australian Consumer Law’s (ACL) ‘consumer guarantee’ provisions and their ability to deal with disputes ove...
Your right to return goods bought online
In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...
Media release: Is eBay selling consumers short?
The Consumer Action Law Centre has taken its concerns about outdated and potentially misleading information on eBay.com.au to the Australian Competition and Consumer Commission (ACCC) after eBay Inter...