Consumer Guarantees and Warranties - Consumer Action Law Centre - Page 2

Home
I Need Help
- - - SERVICES
    - Our Services
    - Legal Help
    - Koori Help
    - National Debt Helpline
  - - ASSISTANCE FROM US
    - Resources and Toolkits
    - Common Issues
My client needs help
- - - COURSES
    - Course collection
  - - RESOURCES
    - Resources and Toolkits
    - Common Issues
    - Supporting Communities
  - - ENGAGE WITH US
    - Demand a Refund
    - Do not knock
    - A blueprint for fair
  - - SUPPORT IS HERE:
      
      We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.
Policy & Campaigns
- - - POLICY
    - Reports
    - Submissions
  - - CHANGE IS HERE:
      
      Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
About
- - - ABOUT US
    - About
    - Media
    - Impact Framework
    - Our Board
    - Our Management
  - - WORK WITH US
    - Jobs
    - Volunteer with us
  - - WHO WE HELP
    - Eligibility for Assistance
    - Accessibility
    - Advice Disclaimer
  - - WE ARE HERE:
      
      Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.
News
Podcast
Contact

Consumer Guarantees: Defective goods and services

Key message: When you buy goods or services, those goods or services must meet certain standards called 'guarantees' under the Australian Consumer Law. Use this template letter if you purchase...

Media release: New case to highlight consumer protections in second hand car market

A new case lodged with the Victorian Civil and Administrative Tribunal (VCAT) highlights the Australian Consumer Law’s (ACL) ‘consumer guarantee’ provisions and their ability to deal with disputes ove...

Your right to return goods bought online

In January 2011, the Australian Government introduced legal protections for consumers buying goods or services called ‘consumer guarantees’. Consumer Guarantees ensure that you can get a refund, repla...

Media release: Is eBay selling consumers short?

The Consumer Action Law Centre has taken its concerns about outdated and potentially misleading information on eBay.com.au to the Australian Competition and Consumer Commission (ACCC) after eBay Inter...

1 2