2026
14th Jan 2026
Scam prevention laws must plug the gaps and guarantee fair compensation say consumer advocates
Joint submission warns current design leaves major scam channels uncovered, delays real protections, and will fail victims without a workable dispute resolution pathway Australia’s leading consumer...
12th Jan 2026
Joint Consumer Submission – Scams Prevention Framework draft law package and position paper
This is a joint submission made on behalf of: • Consumer Action Law Centre • CHOICE • Financial Rights Legal Centre • Financial Counselling Australia • Westjustice • Consumer Credit Legal Servic...
2025
23rd Dec 2025
People are losing their homes over a $10,000 debt: this must stop
This opinion piece by Claude Von Arx, Senior Financial Counsellor, Consumer Action Law Centre, and Chair, Financial Counselling Victoria was first published in The Age on 19 December 2025. Imagine...
22nd Dec 2025
At Christmas, no one should have to pawn their life away
An edited version of this opinion piece appeared in the Herald Sun today. By Stephanie Tonkin Christmas is meant to be a time of generosity and hope. Yet for too many Australians, it’s a season...
19th Dec 2025
Joint Consumer Submission to the Life Code Independent Review
Consumer Action is a signatory to the Joint Consumer Submission to the Life Code Independent Review. This submission builds a case that the current Life Code – and the ‘promises’ life insurers make...
12th Dec 2025
Consumer Action wins landmark Federal Court case against pawnbroker Taylors Business
Consumer Action Law Centre (Consumer Action) has secured a comprehensive victory in the Federal Court of Australia against Taylors Business Pty Ltd (Taylors), in a judgment handed down yesterday that...
10th Dec 2025
Joint Submission: Banking Code Compliance Committee – Basic Bank Accounts
This joint submission is provided on behalf of Consumer Action Law Centre, Mob Strong Debt Help, Financial Rights Legal Centre, ICAN, Mortgage Stress Victoria and Financial Counselling Australia. B...
10th Dec 2025
Consumer advocates welcome report on the national scourge of lemon cars
Advocates across Australia are welcoming a new report today from the Australian Competition and Consumer Commission (ACCC) which points a lens at one of the nation’s most pervasive and troubling consu...
1st Dec 2025
Consumer Action calls for strong -world beating- Scams Prevention Framework as draft codes land
Consumer Action Law Centre has welcomed the latest consultation on the Federal Government’s Scams Prevention Framework (SPF), announced Friday by Assistant Treasurer Dr Daniel Mulino MP, saying Austra...
24th Nov 2025
Our impact in 2024-25: Fighting injustice and working for a fairer marketplace
We are delighted to present our Impact Report 2024-25 which highlights Consumer Action Law centre’s work over the past year working with consumers, community workers, national advocates and cross-sect...
