2024
20th Aug 2024
REPORT: One year on and ASIC report again reveals banks shirking responsibility when customers have been scammed
A new report published today from the Australian Securities and Investments Commission (ASIC) reveals a “shameful neglect of thousands of banking customers who have been scammed through no fault of th...
2nd Aug 2024
Door-knock sales ban starting this week in Victoria will reduce harms say consumer advocates
Consumer Action Law Centre campaigned long and hard for a ban on door-to-door sales in Victoria and we are delighted that the ban for businesses that are part of the Victorian Energy Upgrades (VEU) ha...
2nd Aug 2024
Network Outage Review
As extreme weather events continue to increase, it is imperative that Victorians’ access to essential services is protected and prioritised by Government, regulators and industry. Consumer Action L...
1st Aug 2024
AFCA scam complaints ‘off the charts’ while banks fail to reimburse customers
The Australian Financial Complaints Authority (AFCA) received a record number of complaints in 2023-24 after disputes to the ombudsman service increased 9 per cent to more than 105,000 for the year. C...
29th Jul 2024
The Energy Retail Code of Practice review
We welcome the opportunity to provide our submission to the Essential Services Commission’s (ESC) review of the Energy Retail Code of Practice (the Code). In this submission, where relevant, we hav...
24th Jul 2024
REPORT: Money Yarns, Stronger Futures
Consumer Action Law Centre and the Victorian Aboriginal Legal Service are thrilled to be jointly publishing our new report today Money Yarns, Stronger Futures. We would like to sincerely thank all...
24th Jul 2024
Money Yarns, Stronger Futures: New Report Highlights Financial Challenges for First Nations People
The Consumer Action Law Centre has today released a groundbreaking report titled Money Yarns, Stronger Futures. The report amplifies the voices of First Nations people, sharing their personal experien...
18th Jul 2024
ASICs ‘Better banking’ project will help First Nations customers -Remaining banks need to do better to reduce fee-harm-
Consumer Action Law Centre congratulates the Australian Securities and Investment Commission’s (ASIC) Indigenous Outreach Program team on the success of their Better banking for Indigenous consumers...
15th Jul 2024
Minimum Standards for Rental Properties and Rooming Houses
Consumer Action Law Centre, with Financial Counselling Victoria, the Federation of Community Legal Centres (FCLC), Anika Legal, Westjustice and Community Information & Support Victoria (CISVic),...
15th Jul 2024
POLLING: Big majority of Australians say banks should do their job and take responsibility for keeping our money safe
Banks victim-shaming approach ‘immoral’- Tonkin New polling by Essential Media is unequivocal: the vast majority (75%) of Australians expect banks to keep their money safe from criminal scammers, a...
