Jul 2026
28th Jul 2026
Consumer groups put forward 10-point plan to improve general insurance claims handling
A coalition of consumer organisations have issued an ultimatum for general insurers to implement a 10-point plan to address significant flaws in its redrafted General Insurance Code of Practice. Th...
28th Jul 2026
ACCC releases blistering report on harms but falls short on banning ‘unsolicited selling’
Consumer Action Law Centre CEO, Stephanie Tonkin has welcomed the Australian Competition and Consumer Commission (ACCC)’s report on its first designated complaint, that concludes changes to unsolicite...
24th Jul 2026
Consultation on redrafted General Insurance Code of Practice
We are pleased to see the introduction of a number of important changes in the redrafted Code, including improved access to information, stronger cash settlement protections, automatic acceptance for...
21st Jul 2026
Compensation Scheme of Last Resort and reform options to support ongoing sustainability
The CSLR plays a vital role in Australia’s financial services dispute resolution framework. A failure by a financial firm to pay compensation awarded to someone by the Australian Financial Complaints...
21st Jul 2026
Embedded Networks Review
We welcome the opportunity to provide our submission to the Victorian Department of Energy, Environment and Climate Action (DEECA) in response to their Embedded Networks Review. Consumer Action Law...
7th Jul 2026
We’re HIRING: An Assistant Director – Domestic Building Legal Service
The Opportunity Assistant Director - Domestic Building Legal Service Location: Melbourne CBD Job Type: Ongoing, Full-Time Salary: $130,358.40 - $135,809.79 Consumer Action Law Centre...
6th Jul 2026
Courage, ambition and clarity are musts or new anti-scam laws will fail say consumer advocates
Consumer advocates are warning that the Government’s much lauded Scam Prevention Framework (SPF) will fail to protect Australians from scam crime unless the tough talk and promises deliver tangible in...
6th Jul 2026
Joint Consumer Submission: Scam Prevention Framework codes and rules
This is a joint submission, co-drafted by Consumer Action Law Centre (Consumer Action), CHOICE and the Australian Communications Consumer Action Network (ACCAN), and made on behalf of: Organisation...
Jun 2026
30th Jun 2026
Manufactured Consent: New report shines spotlight on dodgy practice of lead generation
Consumer Action Law Centre has published a new report Manufactured Consent: stopping the harm from manipulative lead generation detailing the complicated practice and its devastating consumer harms....
30th Jun 2026
REPORT Manufactured Consent: Stopping the harm from manipulative lead generation
Lead generation – the process of identifying people as potential sales targets and harvesting their contact details for future sales pitches – has become a significant source of consumer harm. Lead ge...
