Consumer Action held a workshop in June 2013 to further the discussion of key energy issues for consumers identified in its report, A Policy Trilemma. The workshop convened a number of participants an...
Consumer Action has commented on the draft Revision of AS ISO 10002-2006: Guidelines for Complaint Handling in Organisations. We support the draft guidelines, but have made a number of recommendation...
We’ve all seen adverts promoting ‘Rent to Buy’ or ‘Rent to Own’ arrangements, where customers rent a product for a number of years before being given the option to buy or keep that product, but our la...
One of Australia’s biggest payday lenders, The Cash Store, will face allegations of irresponsible lending and unconscionable conduct before the Federal Court. The case being brought by the Australian...
Consumer Action has made a submission to the Standing Council on Energy and Resources in relation to its Review of National Enforcement Regimes for National Energy Laws. Consumer Action believes regul...
The organisation behind the national Do Not Knock campaign, has welcomed the Australian Competition and Consumer Commission’s (ACCC) Federal Court proceedings against Australian Power & Gas Compan...
The ABC’s flagship current affairs program looked into businesses that seek to profit from Australians in financial stress, a key campaign area for Consumer Action. The report says these businesses ‘c...
VicRoads is being forced to disclose motorists’ personal information to private car park operators who then use that information to issue payment demands. Consumer Action is throwing its support be...
Millions of Australians at risk of defaulting on their debts ABC News’ PM, 30 September 2013, Mandie Sami Payday D-day as Money3 buys rival Cash Store The Australian, 30 September 2013, Tim Boreham...