Essential Services Commission Consequential amendments related to the Victorian Default Offer Draft Decision

Generally, we strongly support this Draft Decision as it makes clear that energy retailers must ensure that they inform households in Victoria of new protections and options available when choosing an energy offer. However, Consumer Action has seen trends in calls to our services that indicate systemic non-compliance from many energy retailers following recent reforms. We encourage the ESC to monitor compliance with the Draft Decision and take enforcement action and report systemic issues where necessary.

You can read the full submission here [PDF]

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