I need help
Consumer Action Law Centre

A campaign-focused consumer advocacy organisation

  • FREE DEBT ADVICE
  • FREE LEGAL HELP
  • KOORI HELP

Toggle menu

Skip to content
  • Home
  • I Need Help

        • SERVICES

        • Our Services
        • Legal Help
        • Koori Help
        • National Debt Helpline

        • ASSISTANCE FROM US

        • Resources and Toolkits
        • Common Issues
  • My client needs help

        • COURSES

        • Course collection

        • RESOURCES

        • Resources and Toolkits
        • Common Issues
        • Supporting Communities

        • ENGAGE WITH US

        • Demand a Refund
        • Do not knock
        • A blueprint for fair

        • SUPPORT IS HERE:

          We provide workers in the legal and community sectors with the resources and information they need to identify exploitative products and business practices and help their clients fight back.

  • Policy & Campaigns

        • POLICY

        • Reports
        • Submissions

        • CAMPAIGNS

        • Lemon Cars
        • Campaigns Priorities 2022-23
        • Campaigns Priorities 2019-21
        • Demand a Refund
        • Fair Insurance

        • CHANGE IS HERE:

          Our team leads change to policy, laws and industry practice across a range of consumer issues, informed by our experience assisting and representing people in Victoria.
  • About

        • ABOUT US

        • About
        • Media
        • Impact Framework
        • Our Board
        • Our Management

        • WORK WITH US

        • Jobs
        • Volunteer with us

        • WHO WE HELP

        • Eligibility for Assistance
        • Accessibility
        • Advice Disclaimer

        • WE ARE HERE:

          Our purpose is to make life easier for people experiencing vulnerability and disadvantage. We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair.

  • News
  • Podcast
  • Contact

Monthly Archives: April 2020

You are here:  HomeConsumer Action Law Centre  ⁄  News  ⁄  2020  ⁄  April

Submission: Bushfire Royal Commission and insurance affordability

Consumer Action’s submission to the Royal Commission into National Natural Disaster Arrangements covers the insurance and financial challenges faced by communities in the aftermath of the Black Summer...
April 27, 2020

Consumer group tells Bushfire Royal Commission that climate change is creating a perfect storm for insurance affordability

Consumer Action has warned that climate change is expected to make insurance unaffordable for many as extreme weather events hit Australia as part of its submission to the Bushfire Royal Commission re...
April 27, 2020
Woman in red t-shirt looking at her laptop, stressed.

We’re at crisis point. Government needs to shut down predatory lenders.

Every week, community and consumer advocates speak to people trapped in payday lending debt. For years, we’ve been campaigning to stop the debt trap and harm caused by payday lenders. We’ve talked to...
April 16, 2020

Predatory lender Cigno has case thrown out by Federal Court

The Australian Securities and Investments Commission (ASIC) took swift action in September 2019 using its new product intervention powers to shut down the high cost lending model, which was causing wi...
April 15, 2020

Joint Submission: Implementing the Royal Commission recommendations: Mortgage brokers and the best interests duty

A joint consumer submission from Consumer Credit Legal Service (WA), CHOICE,Consumer Action Law Centre, Financial Counselling Australia and Financial Rights Legal Centre. It’s time to make mortgage...
April 6, 2020

Product design and distribution obligations –ASIC Consultation Paper 325

Consumer groups have commented on ASIC’s Consultation Paper 325 – Product design and distribution obligations. We strongly support the introduction of product design and distribution obligations (DDOs...
April 6, 2020

No impact on credit files during COVID-19 pandemic a welcome announcement by banks

Consumer groups welcome the announcement by the Australian Banking Association that bank customers applying for payment deferrals as a result of the COVID-19 pandemic will not have a missed payment or...
April 6, 2020

Assessing the energy retail market’s competitiveness and efficiency

Consumer Action has provided a submission to the Essential Services Commission’s (ESC) consultation "Assessing the competitiveness and efficiency of the Victorian energy retail market" The submissi...
April 6, 2020

Treasury consultation: Enhancements to Unfair Contract Term Protections

Consumer Action has provided a joint submission to Treasury's consultation on Enhancements to Unfair Contract Term (UCT) Protections. Nearly a decade of the current UCT legislative regime has not e...
April 6, 2020

Telco companies are failing people in financial hardship

A report released this week by the Australian Communications and Media Authority (ACMA) shows that telco providers are not adequately identifying and supporting customers experiencing financial hardsh...
April 3, 2020

KOORI HELP

Click here

FREE DEBT ADVICE

Click here

FREE LEGAL ADVICE

Ph: 1800 466 477

Consumer Action is based on the land of the Traditional Owners, the people of the Kulin Nations. We acknowledge their history, culture and Elders both past and present.
consumer action law centre

Funding for the Financial Counselling Program workers advice service and continuous professional development program is provided by the Victorian Government via Consumer Affairs Victoria

Language & Accessibility

  • Accessibility
  • عربى
  • Cantonese
  • Ελληνικά
  • Hindi
  • Italiano
  • Македонски
  • Türk
  • Việt

About Us

  • About
  • Jobs
  • Accessibility
  • Volunteer With Us
  • CFA Standards Project
  • Advice Disclaimer
  • Eligibility for Assistance
  • Complaints & Feedback
  • External whistleblowers
  • Privacy Statement
  • Contact Us
Consumer Action’s Legal Help contains general information only and is not a substitute for obtaining legal advice. Consumer Action does not accept liability for any action taken based on information presented on this website or for any loss suffered as a result of reliance on this website. Copyright © 2025 Consumer Action Law Centre. All rights reserved.

Skip to content
Open toolbar Accessibility Tools

Accessibility Tools

  • Increase TextIncrease Text
  • Decrease TextDecrease Text
  • GrayscaleGrayscale
  • High ContrastHigh Contrast
  • Negative ContrastNegative Contrast
  • Light BackgroundLight Background
  • Links UnderlineLinks Underline
  • Readable FontReadable Font
  • Reset Reset
  • HelpHelp