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Water is arguably the most essential of services: without it we would not live. Most of us access water every day for drinking, cooking, washing/hygiene and efficient removal of waste. For some though, water is becoming harder to access due to its rising costs. We are concerned with the lack of consideration of consumer issues in urban water reform and under the National Water Initiative. Looking forward to the development of future national water reform agreements, we urge the Commission to recommend explicit consideration of consumer issues as a key component of urban water reform objectives. These issues should include consumer rights and protections, consumer engagement in water policy and decision making, and consideration of the social implications of water reform.

Read our full submission here [PDF].