Consumer Action Strategic Plan 2017-2021

We use our skills in the law, financial counselling, policy and campaigning to make consumer markets fair. We do this by:

Assisting and empowering people – by advising them about their rights, connecting them with services, and supporting them to be capable self-advocates.

Supporting an effective community sector – by enabling community workers to help their clients through training, outreach and legal assistance.

Shaping a fairer system – by leading change to policy, laws and industry practice. We also litigate in the public interest and work to improve access to justice.

Our policy and advocacy work is informed by our experience assisting and representing people in Victoria and has a national reach. We’re an independent organisation, based in Melbourne, and collaborate extensively.

Consumer Action Strategic Plan 2017 Web Version small

PDF version available for download here.

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