Consumer Energy Resources (CER) Consumer Protections Review
Consumer Action Law Centre welcomes the opportunity to provide our submission to the Department of Energy, Environment and Climate Action (DEECA) in response to the Consumer Energy Resources (CER) Consumer Protections Review.
In this submission, we draw from our casework experience, assisting consumers who have faced issues with products and services in the CER industry. While most of our casework has involved issues with rooftop solar systems, we have found consistent themes across other CER products and services, that have caused consumers financial and non-financial harm.
Victoria is leading the way in providing CER for consumers including through the Victorian Energy Upgrades (VEU) and Solar Homes programs and can further lead the charge in strengthening protections for Victorian consumers through the adoption of the proposed regulatory framework outlined in the Directions Paper1.
A summary of recommendations is available at Appendix A.
Read the full submission (PDF).
20250131 DEECA Consumer Energy Resources Review FINAL