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Debt collection – keeping a record of debt collector contact

Even if you owe money, the law protects you against unlawful debt collection conduct. See our fact sheets on What can I do if a debt collector calls? for more information.

This Debt Collection Contact Record allows you to record contact by a debt collector.  Recording contacts may help you to make a complaint or in some cases seek compensation if the collector behaves illegally.  Please refer to our fact sheets on Seeking Compensation in VCAT and Debt Collection – seeking compensation in relation to consumer credit and lease contracts for more information.

Remember calls are often recorded, so make sure your record is as accurate as possible.

Important: If you cannot pay, or are refusing to pay a debt, get urgent advice on whether you in fact owe the debt, the consequences for you of not paying and how to immediately stop any distressing conduct by a debt collector.  See our factsheet What can I do if a debt collector calls? for more information.

Need help?
MoneyHelp (free financial counselling service)   Ph: 1800 007 007
Web:  www.moneyhelp.org.au

Consumer Action Law Centre (free legal advice)
Ph: 1800 466 477
Web:  www.consumeraction.org.au

Click here to download the contact record or email campaigns@consumeraction.org.au to get a copy in Word.

Warning: This fact sheet is for information only and should not be relied upon as legal advice. This information applies only in Victoria, Australia and was updated on 31 December 2015.

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