Who do I complain to about a private college or education provider?
Do you have a problem with a private college or education provider? Below explains who to go to depending on your circumstances.
The role of regulators
If you have a complaint about a Registered Training Organisation (RTO), there may be a number of regulators that can handle your complaint. However, regulators do not act as a student advocates for individual students. Rather, regulators use information reported through complaints to help them investigate and enforce the regulations that apply to RTOs.
To find out whether your training provider is an RTO, check the national register.
The National Training Complaints Hotline
If you have a complaint or query about a course or RTO you can call the National Training Complaints Hotline on 13 38 73 (Monday to Friday from 8am to 6pm nationally) or via email at skilling@education.gov.au. The hotline refers complaints to relevant regulators.
However, if you want to contact regulators directly you can use our flow charts below.
Training regulators
Every Registered Training Organisation (RTO) in Victoria is regulated by either ASQA or VRQA. The national register of RTOs can be found here. The flow chart below will help you to determine which regulator applies.
Other regulators
Depending on the nature of your complaint, you may also wish to send the complaint to some or all of the regulators below:
Where to send your complaint
| Australian Competition & Consumer Commission
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Make a complaint online at:
https://www.accc.gov.au/contact-us/contact-the-accc/consumer-complaint-form Make an anonymous complaint by calling: 1300 302 502 |
| Australian Skills Quality Authority
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Make a complaint online at: http://www.asqa.gov.au/complaints/complaints.html |
| Consumer Affairs Victoria
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Make a complaint using the general complaint form:
http://www.consumer.vic.gov.au/contact-us/online-contact-forms |
| Commonwealth Department of Education & Training
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Students should in the first instance lodge their complaint with the RTO through their documented grievance process. If the matter is not resolved through this process then Email your complaint to: TSEnquiries@education.gov.au |
| Overseas Student Ombudsman
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Make a complaint online at: http://www.oso.gov.au/making-a-complaint/
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| Victorian Department of Education and Early Childhood Development | Fill out the complaints form at: http://www.education.vic.gov.au/about/contact/Pages/compliancecomplain.aspx
Send the completed form to vtg.feedback@edumail.vic.gov.au or post it to:
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| Victorian Registration and Qualifications Authority | Make a complaint online at: http://www.vrqa.vic.gov.au/StateRegister/Public.aspx/LodgeComplaint |
