We use our skills in the law, financial counselling, policy and campaigning to make consumer
markets fair. We do this by:
Assisting and empowering people by advising them about their rights, connecting them with services, and supporting them to be capable self-advocates.
Supporting an effective community sector by enabling community workers to help their clients through training, outreach and legal assistance.
Shaping a fairer system by leading change to policy, laws and industry practice. We also litigate in the public interest and work to improve access to justice.
Our Impact Framework [pdf]These activities form the foundation upon which we measure and report on the impact of our work each financial year. You can read our 2023-2024 Impact Report here.
CALC036 - Impact Report 2023-24_FA3_WEBPrevious reports can be found via the following links:
You can also find our audited financial reports via the following links:
Consumer Action seeks to be transparent about its funding sources.
Stakeholder Surveys
