Consumer Action welcomes the opportunity to respond to the Draft Consultation Paper – Reforms to Retail Regulation 2014 and Planned Outages.
We strongly support the Minister’s proposal to increase the wrongful disconnection payment from $250 per day off supply to $500, and an increase to the prescribed cap from $3,500 to $5,000. We believe that this will deter industry from wrongfully disconnecting customers from supply.
Additionally, regular public reporting of the number of wrongful disconnection payments made per month, in total and disaggregated by retailer, would provide a further strong incentive for retailers to take more care to abide by the Energy Retail Code when threatening or undertaking a disconnection for non-payment.
A full copy of our submission is available by clicking: Reforms to Retail Regulation 2014 and Planned Outages.