Consumer Action has contributed to a joint submission on the Essential Services Commission Harmonisation of the Energy Retail Code and Guidelines with the National Energy Customer Framework Draft Decision.
The Victorian retail energy market is designed to work competitively with the informed choices of consumers placing competitive constraints on price and restricting inefficient market outcomes. Unlike other Australian retail energy markets, Victorian retail prices are not subject to a regulated price cap. In addition, Victoria is in the midst of a mandated rollout of smart meters and the introduction of flexible pricing. Strong consumer protections are pre-requisites to enable competition to deliver good outcomes for consumers and to enable consumers to enjoy the anticipated benefits arising from these market reforms.