Research Report: Do the poor pay more?
The Report argues that poor consumers pay more for their banking, credit cards, telephone, internet, gas, electricity, water and other household goods and services. To read the report, please click h...
Report: Penalty charged by Australian banks
The Report reveals that Australian banks are charging consumers hundreds of millions of dollars in fees that could be unlawful. To read the report, please click here...
Report: Access to Energy and Water in Victoria – A research report
This Report examines the impact on Victorian households of disconnection or restriction from electricity, gas or water services. The Report comprises the findings of a project undertaken by CLCV an...
Report: Buying a car- pitfalls for consumers.
A case study report prepared by the CLCV for the Royal Automobile Club of Victoria. To read the report, please click here....
Report: Solicitors lending to consumers
Solicitor lending to consumers: a study of interest only loans and asset-based lending practices in Victoria To read the report, please click here....
Report: Mortgage reduction- misleading marketing?
A repot on industry practices and case studies in misleading marketing of mortgage reduction. To read our report, please click here....
Report: The Operation of the Uniform Consumer Credit Code
To read our report, please click here. To read the appendices, please click here and here....
Report: Finance and mortgage broker industry.
A Report to ASIC on the finance and mortgage broker industry, by the Consumer Credit Legal Centre (NSW) Inc. To read the report please click here....
Speech: How to succeed in business without really complying (Consumer Affairs Victoria Conference 2003)
Speech by Carolyn Bond to the Consumer Affairs Victoria 2003 Conference on Credit, Debt and the Consumer. To read the speech, please click here....
Report: Payday lending in Victoria
The report examines the national and international developments in payday lending and the scale, operation and regulation of the payday lending industry in Australia and, in particular, Victoria. To...
Report: Debt collection outsourcing in Australia.
Consumer problems with debt collection outsourcing in Australia. To read the report please click here....
Report: Unrepresented debtors in the Melbourne Magistrates’ Court
An examination of the experience of unrepresented debtors in the Melbourne Magistrates’ Court. The report found that many debtors are forced to ‘negotiate’ with debt collectors when appearing for a su...