News - Consumer Action Law Centre

Submission: Australian Consumer Law – draft unfair contract terms provisions

Consumer Action strongly supports national unfair contract terms regulation. We consider that the draft legislation in the Paper largely reflects the policy intent previously communicated by the Minis...

Media release: $1 billion bank penalty fee income stream finally revealed

Consumer Action Law Centre has welcomed the release of today’s annual banking fee bulletin by the Reserve Bank of Australia (RBA), which reveals for the first time that Australian banks reaped over $1...

Media release: Debt collector to bankrupt consumer over NAB credit card debt

Consumer Action Law Centre is defending a client against an attempt to send her bankrupt over a small National Australia Bank (NAB) credit card debt which the NAB sold to a debt collector. Nicole Ric...

Joint submission: Metropolitan Melbourne Water Price Review 2008-09 – draft decision

This submission is put forward by the Consumer Utilities Advocacy Centre Ltd and the Consumer Action Law Centre in response to the Draft Decision released by the Victorian Essential Services Commissio...

Media release: National energy retail laws released today ‘light on’ for Victorian household protections

Consumer Action Law Centre has warned that Victorians will be the biggest losers out of the new national energy laws released today. Janine Rayner, Senior Policy Officer at Consumer Action, said the...

Media release: National consumer credit laws welcome but loopholes must be closed

Consumer Action Law Centre has welcomed today’s release of the proposed national consumer credit laws by the Federal Government, but has warned that while the intention behind the laws is good, there...

Media release: All you need is love…and $22,000. Love Search Intros accused of swindling diabetic pensioner

Consumer Action Law Centre has issued legal action against R & H Consulting, trading as Love Search Intros, an introduction agency, on behalf of a 73 year old client whose diabetes medication caus...

Media release: NAB fails to assist client despite banks agreeing to help people in financial hardship

Consumer Action Law Centre has taken legal action against the National Australia Bank (NAB) on behalf of a consumer in financial difficulties alleging the bank ignored all approaches to try to resolve...

Media release: Water bills price reprieve welcomed by consumer group

The Consumer Action Law Centre (Consumer Action) and the Consumer Utilities Advocacy Centre (CUAC) today welcomed the Essential Services Commission’s draft decision to cut the price rises for Melbourn...

Media release: Car buyers warned to say no to Motor Finance Wizard tricks

Consumer Action Law Centre has today again issued legal proceedings against motor car trader, DGTV1 which trades as Motor Finance Wizard, and its related finance arm, Kwik Finance, on behalf of a cons...

Media release: Education service provider has ‘Mental Blank’ when offering VCE success course

Consumer Action Law Centre has issued legal proceedings against education course provider, Mental Blank Pty. Ltd., on behalf of a client, Ms Ahlin Chen. It is alleged that Mental Blank failed to deli...

Policy report: Reclaiming community legal centres

Nicole Rich, Director – Policy & Campaigns, was awarded the Victoria Law Foundation’s 2007/08 Community Legal Centre Fellowship. This is the final report of her Fellowship project.The report discu...

Media release: Debt collector ACMS sued for harassment and coercion

Consumer Action Law Centre has issued a legal action on behalf of a client seeking compensation, punitive damages and an order restraining debt collector Accounts Control Management Services (ACMS) fr...

Briefing Paper: Ensuring access to justice with the implementation of a national consumer credit law (March 2009)

This briefing paper, prepared by the Consumers’ Federation of Australia with CHOICE, Consumer Action Law Centre and Consumer Credit Legal Centre NSW, outlines consumer concerns to ensure that viable a...

Media release: Bushfire victims have rights when dealing with lenders

Consumer Action Law Centre has welcomed the response of many banks and other lenders to the plight of Victorian bushfire victims, but has advised that people affected by the fires may also have additi...

Media release: Citibank lacks compassion for client after taking legal action over $10,000 debt

Consumer Action Law Centre has taken legal action to defend a struggling single parent hit by personal tragedy and the current financial crisis against Citibank for a $10,000 credit card debt. Consum...

Media release: Consumer Action welcomes fast-tracking of new consumer laws

Consumer Action Law Centre today welcomed the Federal Government’s announcement that it will fast track crucial law reforms to protect consumers from unfair contract terms and to give the consumer reg...

Media release: Amazing loans never cease to amaze with poor lending practices

Consumer Action Law Centre has once again initiated legal action against Amazing Loans on behalf of a client. The action alleges unconscionability in relation to the fees and interest charged. Consu...

Submission: Crime Amendment (identity crime) Bill 2008 – exposure draft

Consumer Action welcomes the opportunity to comment on the Victorian Government’s exposure draft – Crime Amendment (Identity Crime) Bill 2008. We support the Bill’s proposals to provide for new and c...

Submission: Access Regime for the ATM System

Consumer Action supports the RBA’s efforts to improve the efficiency and competitiveness of payments systems in Australia, including the ATM system. As the Consultation notes, interchange fee amounts...

Briefing Paper: Key Issues for the Proposed National Unit Pricing Regime (February 2009)

To read the briefing paper, please click here....

Media release: RHG mortgage exit fees test case settles

Consumer Action has today announced that the test case legal action against RHG Mortgage Corporation (formerly RAMS Mortgage Corporation) on behalf of Ms Emily Hamilton has settled on confidential ter...

Briefing paper: Credit reporting and responsible lending

The Australian Law Reform Commission (ALRC) recently recommended that some additional types of information should be allowed on individual credit reports, but that repayment history information should...

Media release: Care Park slugs unsuspecting local drivers

Consumer Action Law Centre has initiated legal action on behalf of Mr Gary Tan against Care Park, a private car park operator. The action seeks to challenge a charge imposed on him at Springvale Shopp...

Media release: ‘It’s not You, It’s Us’ – Introduction Agency Breaks More than Hearts

Consumer Action Law Centre has today launched legal action on behalf of a client, a vulnerable Victorian man with an acquired a brain injury. Our client seeks a refund of more than $10,000 paid to an...

Media release: Educational software company discounting the truth to make sales?

Consumer Action Law Centre is taking legal action against A.I.M. (Melb) Pty Ltd (now National Dealer Network Pty Ltd) on behalf of Mr Assam Shihata, a disability pensioner from a non-English speaking...

Media release: Educational software company targets parents in their homes

Consumer Action Law Centre has instituted legal proceedings against Advanced Education Resources, a seller of mathematical education software, for taking advantage of a non-English speaking widow who...

Media release: Energy information campaign a start but won’t stop massive marketing problems

Consumer Action Law Centre today said the Victorian Government’s new energy information campaign was a good initiative but did not address the upcoming removal of price regulation or the serious marke...

Media release: Consumer Action launches test case against mortgage exit fees

Consumer Action Law Centre has today initiated a test case legal action against RHG Mortgage Corporation (formerly RAMS Mortgage Corporation) on behalf of Ms Emily Hamilton. Ms Hamilton faces an exces...

Media release: New lawsuit claims not-so-Amazing Loans exploited consumer with exorbitant fees

The Consumer Action Law Centre has today initiated legal action against Amazing Loans on behalf of a client who was required to repay a total of $7,835.36 for a $3,000 car loan, thanks mainly to an ex...

Submission: Trade Practices – Unconscionable Conduct

Consumer Action welcomes the opportunity to provide this submission to the Senate Economics Committee’s Inquiry into the need to develop a clear statutory definition of unconscionable conduct for the...

Media release: Call to end penalty fees on basic bank accounts: Consumer groups want reform from CBA & ANZ

CHOICE and Consumer Action are calling on the Commonwealth Bank and the ANZ banks to stop gouging low-income earners through unfair penalty fees on their concession accounts. CBA and ANZ continue to...

Media release: Major bank outsources its responsibility for financial hardship to notorious debt collector

The National Australia Bank (NAB) has been selling off the credit card debt owed by customers, some in genuine financial difficulties, to a debt collector well-known to community workers and financial...

Media release: Time for government to put home equity out of risk over small debts

Consumer Action Law Centre has today called on the Federal Government to make the simple law change needed to put a stop to unfair bankruptcy actions that strip home equity. Gerard Brody, Deputy Dire...

Media release: Time for governments to close reckless lending loophole

Consumer Action Law Centre has today issued legal proceedings against a fringe lender that exploits loopholes in the law to take advantage of vulnerable consumers. Consumer Action is acting on behalf...

Presentation: Fairness – The New Touchstone in the Regulation of Credit Fees and Charges (Credit Law 2008 Conference)

To read our presentation, please click: Addressing the concept of fairness...

Media release: Dodgy First Choice betting software scam should be your last choice

Consumer Action has warned Victorians to beware of spruiker of computer betting software First Global Pty Ltd (trading as First Choice), after it today issued legal proceedings against the company. R...

Media release: Bank fees unfair but no action from the Senate

CHOICE and the Consumer Action Law Centre say they are extremely disappointed with the Senate Economics Committee’s failure to recommend new laws to protect consumers from unfair bank penalty fees. T...

Media release: Consumer Action ‘king-hits’ unlicensed motor car trader

Consumer Action has issued two legal proceedings against a Brunswick businessman alleging he is selling poor quality motor vehicles to consumers without a licence. Celia Tikotin, Director of Legal Pr...

Media release: Australian report exposes psychological tricks used to market credit card limit increases

A landmark report released today by the Consumer Action Law Centre has exposed the different psychological manipulations used by banks and other lenders to persuade people to take up offers for higher...

Policy report: An analysis of credit limit upselling letters

Consumer Action commissioned Dr Paul Harrison, Deakin Business School, Deakin University and Marta Massi, School of Marketing and Communication, Lumsa University (Rome), to study the psychological asp...

Media release: Consumer Action welcomes privacy report’s fair and sensible approach to credit reporting and privacy reform

Consumer Action Law Centre today welcomed the recommendations of the Australian Law Reform Commission’s (ALRC) report into Australia’s privacy laws and practice. But it warned the Australian Governmen...

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