VCAT cases will put Victoria’s new debt collection laws to the test

Debts, Woman with overdue bills

Both cases will test the law which commenced at the start of 2011 which requires debt collectors to stop contacting a debtor once the debtor has requested in writing that it do so, unless the contact is by way of legal action or a genuine threat of legal action. Co-CEO of Consumer Action, Carolyn Bond, said Consumer Action had received an alarming number of complaints from consumers and financial counsellors alleging that debt collectors are ignoring requests to cease contact.

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