The attack on Camp Sovereignty was an attack on all Victorians
Consumer Action stands in solidarity with Camp Sovereignty and Aboriginal and Torres Strait Islander communities impacted by the egregious and racist attacks on Camp Sovereignty on 31 August. Consu...
Treaty welcomed as Victoria takes huge step towards meaningful reconciliation
Consumer Action Law Centre has welcomed the tabling of the Treaty Bill in the Victorian Parliament yesterday. “Consumer Action celebrates this historic milestone with our First Nations colleagues,...
Court Finds Money3 Breached Responsible Lending Laws: Consumer Advocates Welcome Outcome
In a decision handed down on Friday, the Federal Courthas found that car lender Money3 breached responsible lending laws. The case, brought by the Australian Securities and Investments Commission (...
Centrepay will no longer be a vehicle for financial abuse
Consumer advocates welcome reforms to Government payment service The Financial Rights Legal Centre, Mob Strong Debt Help, Consumer Action Law Centre, CHOICE, Anglicare NT and Economic Justice Austral...
Banks should be responsible for shifting people onto better accounts, say consumer groups
Consumer groups are urging the Australian Competition and Consumer Commission (ACCC) to put the onus on banks to shift people into basic bank accounts as part of the ACCC’s authorisation of the Austra...
Scam Awareness Week kicks-off: taking care is important alongside business disruption efforts
Consumer Action Law Centre CEO Stephanie Tonkin is calling for immediate action from the Federal Government as new scam data reveals a surge in everyday Australians being robbed. Her call comes as...
Consumer advocates welcome banks’ commitment to refund $93 million, but gaps in support remain
Consumer advocates have welcomed a commitment from Australian banks to refund more than $93 million to low-income customers after charging excessive fees, but significant gaps in support remain, with...
Rogue lender Cigno and its Directors lose appeal to the Full Federal Court
Cigno Australia Pty Ltd and its directors’ appeal to the Full Federal Court has been dismissed today and costs awarded to the Australian Securities and Investment Commission (ASIC). Consumer Action...
ACCC’s decision on first super complaint ‘shows the system works’ says Consumer Action
Consumer Action Law Centre CEO, Stephanie Tonkin says she is thrilled by the decision of the Australian Competition and Consumer Commission to launch a detailed review into the national impact and har...
Stop the harms! Regulate wage advance products now say consumer advocates
Consumer advocates from across Australia are calling on the Albanese Government to urgently regulate the proliferation of ‘wage advance’ products that are making the cost-of-living crisis worse for th...
Insurers once again shown to be failing customers, not meeting expectations
Consumer groups including Financial Rights Legal Centre, Financial Counselling Australia and Consumer Action Law Centre, have backed calls from the insurance regulator the Australian Securities and In...
Insurance code enforceability welcomed but delays and watering down protections a concern
Consumer groups including the Financial Rights Legal Centre, Financial Counselling Australia and the Consumer Action Law Centre, have welcomed the Insurance Council’s announcement that they will inclu...
Victorian Default Offer welcomed but more ways needed to reduce high energy costs
Consumer Action Law Centre has welcomed today’s decision from the Essential Services Commission’s (ESC) on the Victorian Default Offer (VDO) for 2025-26 and has reiterated its call on the State Govern...
Cost-of-living measures in State Budget will make a positive difference
Consumer Action Law Centre CEO, Stephanie Tonkin has welcomed the cost-of-living measures announced in the Victorian State Budget saying they will make a ‘positive difference’ in the lives of many peo...
Essential Services Commission draft decision will help thousands in energy hardship
Consumer Action Law Centre strongly supports today’s draft decision from the Essential Services Commission (ESC) on stage one of its reforms to Victoria’s retail energy market, which will help the in...
‘Advance long-awaited reforms’ Consumer Action congratulates new Assistant Treasurer
Consumer Action Law Centre CEO Stephanie Tonkin has congratulated Dr Daniel Mulino on his appointment to the positions of Assistant Treasurer and Financial Services Minister in the new Albanese Govern...
A historic opportunity to enact a stronger consumer-focused agenda say advocates
Consumer advocates have congratulated the Albanese Government on its emphatic re-election victory and called for it to seize the moment to govern with an even stronger consumer-focused agenda in its s...
First ‘designated complaint’ targets the nationwide scourge of door-knock unsolicited selling
Consumer Action Law Centre is calling for a nationwide ban on unsolicited selling in the first ever designated ‘super’ complaint presented to the Australian Competition and Consumer Commission (ACCC)....
‘Cost-of-living’ at the centre of Election 2025: Our consumer-centric priorities revealed
Consumer Action Law Centre has revealed a list of its top consumer-centric priorities to make life fairer and better for all Australians, ahead of the upcoming federal Election. “This Federal Elec...
Insurance sector action plan welcomed – but consumer groups warn industry that ‘trust us’ doesn’t cut it
Consumer groups including the Financial Rights Legal Centre, Consumer Action Law Centre and Financial Counselling Australia have welcomed the Insurance Council of Australia’s (ICAs) Industry Action Pl...
Victorian Default Offer could do more in cost-of-living crisis and beyond
Consumer Action Law Centre has welcomed today’s draft decision from the Essential Services Commission (ESC) on the Victorian Default Offer for 2025-26 but calls on the Commission and Energy Retailers...
REPORT: Payday lenders pushing borrowers over the edge
The Australian Securities and Investment Commission (ASIC) has today released a report revealing what consumer advocates have been saying for months – predatory lenders are pushing customers in vulner...
Consumer Action: ‘Strengthened anti-scam laws will help future victims’
Assistant Treasurer, Stephen Jones has announced strengthened pathways for victims to seek compensation where wrongdoing has occurred. A Ministerial Direction announced yesterday, will empower the Aus...
Reported scams down but two-billion dollars in losses still ‘deeply concerning’
Consumer Action Law Centre says a report released today from the National Anti-Scam Centre, Targeting scams, reveals a welcome fall in the value of reported scams losses for 2024 (down by 25.9% to $2....
