Consumer Action welcomes ASIC review into ‘lead generators’ – a focus of our designated complaint
Consumer Action Law Centre CEO Stephanie Tonkin has warmly welcomed moves by the Australian Securities and Investment Commission (ASIC) to review and investigate financial advice licensees using lead...
Consumer groups call on Government to block scammers this Valentine’s Day
New protections needed to cover key businesses enabling romance scammers. A coalition of consumer advocacy groups, financial counselling organisations and community legal centres, including CHOICE,...
Consumer groups welcome consultation on reforms to stop unfair trading and strengthen consumer guarantees
Consumer groups have welcomed the release of Exposure Draft Legislation on Unfair Trading Practices, including two specific prohibitions targeting subscription traps and drip pricing. Consumer Acti...
‘Ongoing and significant harms’: New data shows millions still lost to scams in late 2025
Fresh data from Consumer Action Law Centre’s frontline services in the final quarter of 2025 confirms what Scamwatch reported throughout the year: Australians are still losing millions to scammers, wi...
Scam prevention laws must plug the gaps and guarantee fair compensation say consumer advocates
Joint submission warns current design leaves major scam channels uncovered, delays real protections, and will fail victims without a workable dispute resolution pathway Australia’s leading consumer...
Consumer Action wins landmark Federal Court case against pawnbroker Taylors Business
Consumer Action Law Centre (Consumer Action) has secured a comprehensive victory in the Federal Court of Australia against Taylors Business Pty Ltd (Taylors), in a judgment handed down yesterday that...
Consumer advocates welcome report on the national scourge of lemon cars
Advocates across Australia are welcoming a new report today from the Australian Competition and Consumer Commission (ACCC) which points a lens at one of the nation’s most pervasive and troubling consu...
Consumer Action calls for strong -world beating- Scams Prevention Framework as draft codes land
Consumer Action Law Centre has welcomed the latest consultation on the Federal Government’s Scams Prevention Framework (SPF), announced Friday by Assistant Treasurer Dr Daniel Mulino MP, saying Austra...
Our impact in 2024-25: Fighting injustice and working for a fairer marketplace
We are delighted to present our Impact Report 2024-25 which highlights Consumer Action Law centre’s work over the past year working with consumers, community workers, national advocates and cross-sect...
Landmark reforms to stop unfair trading and strengthen consumer guarantees
Consumer groups have welcomed the decision by Consumer Affairs Ministers to progress major reforms that will make unfair business practices illegal and introduce enforceable consumer guarantees, the m...
A surge in scams while our ‘world leading’ Scam Prevention Framework missing in action
New scam data released today from the Australian Competition and Consumer Commission (ACCC) reveals that Australians lost nearly $260 million in scams in the first nine months of 2025, a 16% increase...
Consumer Action welcomes preliminary findings from ASIC’s review of motor car finance
Consumer Action Law Centre has welcomed the Australian Securities and Investment Commission’s (ASIC) release today of initial findings from their review into motor vehicle financing, noting that the r...
“Disappointing”: Our response to ESC decision on Greater Western Water
Consumer Action Law Centre acknowledges the Essential Services Commission’s (ESC) decision today to accept an enforceable undertaking from Greater Western Water (GWW) and the significant $130 million...
Fair Call Coalition: ‘Deficient’ industry code must be replaced with proper protections
The members of the Fair Call Coalition, an alliance of 23 consumer organisations, is calling on the Minister for Communications, Anika Wells, to exercise her powers and direct the Australian Communica...
Consumer Action Law Centre –Our Friends of Treaty Pledge
Our pledge We, the Consumer Action Law Centre, are proud to acknowledge the Wurundjeri people, Traditional Owners of the lands where we do our work to make a just marketplace, empower consumers and m...
Crypto ATMS are a clear vector for scams: Ban them now says Consumer Action
Crypto ATMs are a clear vector for scam activity focusing on older victims*, charging eye-boggling fees and causing massive harms – “the Albanese Government should do the right thing and ban them now”...
Energy Consumer Reforms ‘Transformational’ say Consumer Advocates
Major reforms in the consumer energy market announced today by the Essential Services Commission (ESC) will have a positive and transformational impact for thousands of Victorians say consumer advocat...
The attack on Camp Sovereignty was an attack on all Victorians
Consumer Action stands in solidarity with Camp Sovereignty and Aboriginal and Torres Strait Islander communities impacted by the egregious and racist attacks on Camp Sovereignty on 31 August. Consu...
Treaty welcomed as Victoria takes huge step towards meaningful reconciliation
Consumer Action Law Centre has welcomed the tabling of the Treaty Bill in the Victorian Parliament yesterday. “Consumer Action celebrates this historic milestone with our First Nations colleagues,...
Court Finds Money3 Breached Responsible Lending Laws: Consumer Advocates Welcome Outcome
In a decision handed down on Friday, the Federal Courthas found that car lender Money3 breached responsible lending laws. The case, brought by the Australian Securities and Investments Commission (...
Centrepay will no longer be a vehicle for financial abuse
Consumer advocates welcome reforms to Government payment service The Financial Rights Legal Centre, Mob Strong Debt Help, Consumer Action Law Centre, CHOICE, Anglicare NT and Economic Justice Austral...
Banks should be responsible for shifting people onto better accounts, say consumer groups
Consumer groups are urging the Australian Competition and Consumer Commission (ACCC) to put the onus on banks to shift people into basic bank accounts as part of the ACCC’s authorisation of the Austra...
Scam Awareness Week kicks-off: taking care is important alongside business disruption efforts
Consumer Action Law Centre CEO Stephanie Tonkin is calling for immediate action from the Federal Government as new scam data reveals a surge in everyday Australians being robbed. Her call comes as...
Consumer advocates welcome banks’ commitment to refund $93 million, but gaps in support remain
Consumer advocates have welcomed a commitment from Australian banks to refund more than $93 million to low-income customers after charging excessive fees, but significant gaps in support remain, with...
