Proposed changes to TIO Terms of Reference

ACCAN and Consumer Action Law Centre made a joint submission to the consultation on proposed changes to the Telecommunications Industry Ombudsman (TIO) terms of reference.

We are pleased that the TIO is proactively addressing the increasing complexity of the telecommunications supply chain resulting from the rollout of the NBN. The proposed changes will allow the TIO to require action and information from all TIO members, increasing the speed at which complaints can be resolved, and drive better complaint outcomes for consumers.

Read the full submission here [pdf].


ACCAN and CALC Letter_TIO Terms of Reference_11092017
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