Regulation of the Legal Profession: Consumer Focus and Engagement
The objectives of the Legal Profession Uniform Law, which currently applies in NSW and Victoria, include:
“enhancing the protection of clients of law practices…” and “empowering clients of law practices to make informed choices about the services they access and the costs involved.”
Given these objectives, a strategic consumer focus must be a key part of the approach taken by regulatory authorities. While focusing on the conduct of the legal profession will also be important and necessary, the achievement of the Law’s objectives will require a strong consumer focus.
Read the full paper here [PDF]legal-profession-consumer-focus-engagement