Submission: ESC’s Payment Difficulty Framework Draft Decision

Consumer Action and the Financial and Consumer Rights Council welcome the opportunity to comment on the Essential Services ESC Victoria’s (ESC) new draft decision for its Payment Difficulties Framework (framework).

We acknowledge the significant work ESC has done to recast the framework so that it is more focused on customer outcomes. Overall, we consider the revised framework can achieve ESC’s objective of ensuring customers are disconnected as a last resort.

Read the full submission here [PDF]

CALC FCRC submission - ESC Payment Difficulties Framework new draft decision
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