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Consumer Action Law Centre (Consumer Action) is pleased to make this submission to the Australian Competition and Consumer Commission (ACCC) new car retail industry market study draft report (the Draft Report).

Our legal advice service receives many complaints about problems with new and used cars. Often it can be difficult for individuals to deal with these problems with dealers, manufacturers and insurers. We have made submission to other inquiries (including the Review of the Australian Consumer Law (ACL)) and the Issues Paper for the ACCC new car retail market study (the Issues Paper) about these issues.

We have focussed this submission on four key areas: consumer guarantees and warranties, the limitations of disclosure, enforcement action and dispute resolution.

Read the final submission here [PDF].