The Consumer Action Law Centre, Residents of Retirement Villages Victoria, Housing for the Aged Action Group and COTA Victoria welcome the opportunity to comment on the most recent Draft Retirement Living Code of Conduct (the Draft Code).
We support genuine attempts to improve standards in the retirement housing sector. However, we do not consider the Draft Code as a genuine attempt to improve industry standards or respond to the key
concerns of residents. The vast majority of the issues raised in our February 2018 submission on the
previous Draft Code have been ignored.
While there has been significant material added in the Appendices to the Draft Code, it appears these are predominantly compliance resources for operators. The amendments do not appear to have addressed the core concerns of residents.180806 Joint submission - June 2018 Draft Code - FINAL